@itz_Noel16 Start with a couple of basic checks of your Windows system files. Here's how to run them:
Please also make sure .NET 3.5 and 4.8 are both installed. Hit Windows key-R and enter "appwiz.cpl" without quotes. In the File Explorer window that opens, click "Turn Windows features on or off," and you'll see this:
Make sure both .NET entries (in the first red box at the top) look like this, minus the fact that 4.7 is now 4.8.
Please also check which VC++ runtimes you have installed. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, take a screenshot of the whole list, and attach it to a post.
@MyMichelet I'm not sure what's going on with your Windows key, so I'll leave that alone. Hopefully this is a one-time error, but if not, you might need to contact Microsoft.
Error 0xc000007b is a difficult one to deal with sometimes, unfortunately. Since I don't know what's going on with your system, it's best to start with some repairs and updates. If you get an error at any point and can't complete a step, please stop there, take a screenshot of the error, and attach it to a reply. For the repairs:
Restart your computer, and manually run any pending updates (even if you've done this before, the update tool might not have found them all). Hit Windows key-i, select Update & Security, and click the button to check for updates. If there are a number pending, it may take a few tries, with restarts in between, to run them all.
Next, uninstall all your VC++ runtimes and download new ones from Microsoft. Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ [year] Redistributables, click on each one starting with 2010, and click Uninstall. Leave the earlier ones if you have them—Origin doesn't use them, but other apps you have on your computer might.
You can download new copies directly from Microsoft. If your computer is 64-bit, be sure to install both the x64 and x86 versions.
2010 x64: https://www.microsoft.com/en-us/download/details.aspx?id=13523
2010 x86: https://www.microsoft.com/en-us/download/details.aspx?id=8328
2013: https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145
Please also use these guides to clearing Origin's cache and uninstalling it "the hard way" to clear out all Origin-related files from your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Restart your computer, download the full Origin installer, and run it as an admin: right-click on the Origin download and select "Run as administrator." This is a direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
If none of this helps, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Somehow I am just now seeing your response...and still dealing with this issue. I gave up for a few months, lol.
This is the response I get
Deployment Image Servicing and Management tool
Version: 10.0.18362.900
Image Version: 10.0.18363.900
@itz_Noel16 That's what you see when DISM is about to run. It takes a few minutes to complete, or longer if you have a slower hard drive. Please let it run to completion, and then sfc as well if DISM runs without errors, and let me know what sfc says.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
it tells me elevated permissions are required to run dsim
[Edit: Holger1405, all caps removed.]
@Allana93Rose Yes, you do need elevated permissions to run DISM or sfc, which is why you need to choose the PowerShell option with "(Administrator)" in its name.
If that doesn't help, please describe the specific issue you're having.
Community Manager
