Re: Sims 4 lag (2021)

Hello! It's me again

Just out of curiosity before I give up.

I did all the tests required. 

In all scenarios the game had lag, with my main play with no mods, with a new save with mods. The only way it worked was with a new save with no mods or CC, not a single file, not even a CC hairstyle or a skin.

I ended up unistalling the whole thing (TS4 and all expansions) and reinstalled all again. It finally worked perfectly.

I put back my main save and it allowed me to play perfectly during the weeked, even with the mods and CC. Turns out the error with the code was because I deleted a baby, I just put her back in the household and the problem was fixed. 

Today, after I loaded the game the problem with the lag came back 😢 it is unplayable again. Not sure if this might be the computer, the graphics card or anything else.. any chance this could be a software problem? 

@Daalia1  There are plenty of other things to try before you give up.  First of all, please let me know what antivirus you use, if any.

Please also do some hardware monitoring while you play.  Download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the green button, not the orange one.)  Restart your computer, and don't open any other apps.  Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Save the file to your desktop for easy access later.

Wait five minutes, then launch Sims 4 and play for at least 20 minutes.  Click the same button to end logging.  Then upload the log to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

Hello!

I do not use any antivirus, just the windows security.

Here is the link for the file - https://drive.google.com/file/d/12WZ8nOSQoi1E0HoN6LQ-0e5MjeyMAyr-/view?usp=sharing 

If it provides any more clues on what is going on, the lag is now presenting more quickly. 

At the begining after reinstalling the game it was not there, the second time I loaded the game it took like 30 mins to show up, now it's there since I open the househould. ☹️ 

@Daalia1  I apologize for the late reply.  I meant to get to your log yesterday but ran out of time.

Anyway, there's one obvious issue in the log: your processor is overheating to a significant degree.  Here's a graph of the CPU temperatures:

The CPU package temperature (there are several readings that correspond to slightly different locations) hits 99℃ at exactly the same time as the above peak, the package thermal throttles, and from then on, the processor's clock speed drops down to idle:

The integrated graphics chips temp peaks at 98℃ and it downclocks in exactly the same way:

I can't tell you whether the lag is due primarily to the CPU or GPU's low speeds, or both, as in, I don't know which happens to be the limiting factor in this scenario.  But it doesn't really matter—the problem is the internal temperatures, and there's a good chance that getting temps under control will fix the lag issue.

This is not at all critical, but I do also want to mention that about eight minutes in, your computer is using almost all its physical memory (RAM)  before the load decreases.  The system can certainly use virtual memory to compensate, but it shouldn't have to if all you're running are Sims 4 and Origin.  When the log starts, in fact, almost 4 GB RAM is already in use.  So you may have some background programs that should be closed, or some bloatware that needs to be disabled.  You can save that for later though; the temperatures are the much more obvious problem.