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FayeG1's avatar
FayeG1
3 years ago

Re: EA App won't install 4/26 update, can't launch game

I am having an issue with the new Sims 4 update. My game told me an update is required so I click the download button and it downloads and finalizes but then then it tells me update is required again & to download. It keeps asking me to download and so I cannot play my game. Is anyone else having this issue? Can someone from EA respond to my issue. I hate this EA App it is the worst. I do not know why you guys switched from Origin. I had no problems when I was using Origin. First it was my Basement Kit not installing that eventually resolved itself and now this.  Can someone from EA get back to me this is getting ridiculous.

4 Replies

  • jptx3721's avatar
    jptx3721
    3 years ago

    I was able to do the patch update and play my game fine two days ago. Now the EA App is asking me to download my entire Sims 4 game and gives me a "you don't have access" message when I try to start my game from the desktop icon. I've restarted the app and my laptop multiple times with no change.

  • Heautontimoru's avatar
    Heautontimoru
    Hero
    3 years ago

    These kind of issues usually appear for no reason and they disappear for no reason too! It happened to me, but before the last patch. I do suggest you the following steps before trying something more complicated:

    1. Closing and reopening the EA app

    2. Clearing cache: EA app window > click in the top, on the left > Help > App recovery > Clear cache

    3. Restarting the computer. If it does not work the 1st and 2nd step once again

  • jptx3721's avatar
    jptx3721
    3 years ago

    Thank you! I just did the App recovery>Clear cache and it looks fine again. 

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