Re: Game Continues Crashing After Folder Refresh and Game Repair
@yasminandlucky At which point does the save crash ? When you try to load the save itself or a certain household ?
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11 Replies
It’s completely random, I can’t find anything consistent to pin point it at all. Happens with all my saves, all my households, and all at different times. There’s not one specific thing that I do or click on that crashes the game, it seems to do it whenever it pleases.
Sometimes I play for two hours and it’s fine, sometimes I’m crashing five minutes into a game. It will crash at main screen, build mode, live mode, CAS - everything, just whenever it wants to.
- @yasminandlucky Moving this to PC tech for further troubleshooting then
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
Someone else will assist you further. Thank you! I have attached the DxDiag file.
Glad to know i am not the only one.
My game crashes too, no warning, no slowing down, no indication beforehand, the game just closes itself and the ea app pops up. Sometimes i can play hours and it runs fine, sometimes it closes itself within the first minutes.
I removed all mods, still happens and makes no difference at all.
New saves, no difference, happens there too.
It happens since 2 or 3 weeks now and i am getting fed up...
@yasminandlucky Some of the crashes in your dxdiag list a component of the Nvidia graphics driver as the faulting module, so please do a clean uninstall and reinstall of the driver, as described here:
The dxdiag also lists a number of errors that have been related to certain BIOS settings (basically a default overclock) on high-end Intel processors. Specifically, the issues are CPU Turbo Boost and (maybe) XMP. So if you get another crash, please look for a BIOS update for your motherboard. Make sure you're viewing the site for the exact model you have. If you see a full release (not beta) that is supposed to address stability issues, install it and test Sims 4 again.
There may not be a newer BIOS version, however. Board manufacturers have been rolling out the updates over the last couple months but may not have covered all models yet. So if you can't find a newer version, or you do install one but it doesn't help, please disable XMP and CPU Turbo Boost. XMP is simple to find; CPU Turbo Boost is likely hidden under Advanced settings and may be called something slightly different.
In case you want to do your own investigating, click Windows key-R, enter perfmon /rel in the run box, and look for any Sims 4 crashes that happen after you reinstall the graphics driver. The driver-related crashes in your dxdiag reference nvwgf2umx.dll, and anything that starts with NV typically belongs to Nvidia software. The overclocked-CPU crashes list python37_x64.dll as the faulting module.
@Liadessa If you'd like help, please create your own thread describing your issue, and attach a dxdiag.
Hi, thank you so much for your help! I updated my BIOS version and followed the steps in your post to do a clean uninstall and reinstall of my graphics driver. However, I'm still not able to play the game without crashes.
I attached a new DxDIag file and I also ran perfmon /rel - although I don't really know how to read it.
Source
The Sims™ 4Summary
Stopped workingDate
12/6/2024 6:40 PMStatus
Report sentDescription
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.111.102.1030
Application Timestamp: 67367823
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.111.102.1030
Fault Module Timestamp: 67367823
Exception Code: 80000003
Exception Offset: 000000000023e345
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 5896
Additional Information 2: 5896f39b2671060a0693d0660861f085
Additional Information 3: 7901
Additional Information 4: 7901c5c519860398b4e9cc96e86074c0Extra information about the problem
Bucket ID: ab566f684d08a63e07412e27b28a2e90 (1675671284392537744)@yasminandlucky A lot of the information in this error report is either extraneous or unusable by regular people, so don't worry about not understanding it. The important details are that TS4_x64 (Sims 4, DirectX 11 version) crashed because of an error with TS4_x64, and the type of error was a breakpoint. This in turn has a few known causes: a bad graphics driver, the game running out of memory, and (occasionally) bad mods. There are probably other causes too that aren't common enough to have stood out.
At any rate, your dxdiag lists a few different kinds of Sims 4 errors, which makes troubleshooting more difficult but also suggests looking in a different direction. Of course if you've added back any mods or custom content at all, the next step is to remove the Mods folder, and please keep testing in new saves just in case there's something wrong with your old ones.
Aside from that, have you overclocked any of your computer's components, or did the person who built the system (if it wasn't you) perhaps do so? In that case, please undo all relevant settings so your components are all running at stock speeds. An unstable overclock can produce errors that look like almost anything else.
Please also list the product numbers of the memory modules you have installed. These will be printed on the modules themselves, as well as the box they came in, and should also be on a parts list supplied by a custom builder. Memory errors can also look like anything else.
Thank you so much for your response! I had a friend help me and we went through the process of doing a clean reinstall of the video card from the steps in the blog post you provided. However, my game continues to crash unfortunately ☹️
I've removed my mods folder, verified game files through Steam, and still crashing.
I've started a clean saved, removed my entire Saves folder, verified game files through Steam again, and still crashing.
Would it possible be the game running out of memory?
Here are my computer specs, I built it myself in 2023, though I'm not super knowledgeable about PC builds. Had a lot of friends help!
- SAMSUNG 980 PRO SSD 2TB PCIe NVMe Gen 4 Gaming M.2 Internal Solid State Drive Memory Card + 2mo Adobe CC Photography, Maximum Speed, Thermal Control (MZ-V8P2T0B)
- CORSAIR VENGEANCE RGB DDR5 RAM 64GB (2x32GB) 6000MHz CL40 AMD EXPO iCUE Compatible Computer Memory - Gray (CMH64GX5M2B6000Z40)
- ASUS TUF Gaming NVIDIA GeForce RTX™ 4070 OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1, DisplayPort 1.4a)
- Intel - Core i9-13900K 13th Gen 24 cores 8 P-cores + 16 E-cores 36M Cache, 3 to 5.8 GHz LGA1700
- MSI MAG Z790 TOMAHAWK WIFI LGA 1700 Intel Z790 SATA 6Gb/s DDR5 ATX Motherboard
- CORSAIR RM750e Fully Modular Low-Noise ATX Power Supply
- Noctua NH-D15 chromax.Black, Dual-Tower CPU Cooler
- Corsair 4000D Airflow Tempered Glass Mid-Tower ATX PC Case
Thank you!
Thank you so much for your response! I had a friend help me and we went through the process of doing a clean reinstall of the video card from the steps in the blog post you provided. However, my game continues to crash unfortunately ☹️
I've removed my mods folder, verified game files through Steam, and still crashing.
I've started a clean saved, removed my entire Saves folder, verified game files through Steam again, and still crashing.
Would it possible be the game running out of memory?
Here are my computer specs, I built it myself in 2023, though I'm not super knowledgeable about PC builds. Had a lot of friends help!
- SAMSUNG 980 PRO SSD 2TB PCIe NVMe Gen 4 Gaming M.2 Internal Solid State Drive Memory Card + 2mo Adobe CC Photography, Maximum Speed, Thermal Control (MZ-V8P2T0B)
- CORSAIR VENGEANCE RGB DDR5 RAM 64GB (2x32GB) 6000MHz CL40 AMD EXPO iCUE Compatible Computer Memory - Gray (CMH64GX5M2B6000Z40)
- ASUS TUF Gaming NVIDIA GeForce RTX™ 4070 OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1, DisplayPort 1.4a)
- Intel - Core i9-13900K 13th Gen 24 cores 8 P-cores + 16 E-cores 36M Cache, 3 to 5.8 GHz LGA1700
- MSI MAG Z790 TOMAHAWK WIFI LGA 1700 Intel Z790 SATA 6Gb/s DDR5 ATX Motherboard
- CORSAIR RM750e Fully Modular Low-Noise ATX Power Supply
- Noctua NH-D15 chromax.Black, Dual-Tower CPU Cooler
- Corsair 4000D Airflow Tempered Glass Mid-Tower ATX PC Case
Thank you! Also attached latest DXDiag 🙂
Thank you so much for your response! I had a friend help me and we went through the process of doing a clean reinstall of the video card from the steps in the blog post you provided. However, my game continues to crash unfortunately ☹️
I've removed my mods folder, verified game files through Steam, and still crashing.
I've started a clean saved, removed my entire Saves folder, verified game files through Steam again, and still crashing.
Would it possible be the game running out of memory?
Here are my computer specs, I built it myself in 2023, though I'm not super knowledgeable about PC builds. Had a lot of friends help!
- SAMSUNG 980 PRO SSD 2TB PCIe NVMe Gen 4 Gaming M.2 Internal Solid State Drive Memory Card + 2mo Adobe CC Photography, Maximum Speed, Thermal Control (MZ-V8P2T0B)
- CORSAIR VENGEANCE RGB DDR5 RAM 64GB (2x32GB) 6000MHz CL40 AMD EXPO iCUE Compatible Computer Memory - Gray (CMH64GX5M2B6000Z40)
- ASUS TUF Gaming NVIDIA GeForce RTX™ 4070 OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1, DisplayPort 1.4a)
- Intel - Core i9-13900K 13th Gen 24 cores 8 P-cores + 16 E-cores 36M Cache, 3 to 5.8 GHz LGA1700
- MSI MAG Z790 TOMAHAWK WIFI LGA 1700 Intel Z790 SATA 6Gb/s DDR5 ATX Motherboard
- CORSAIR RM750e Fully Modular Low-Noise ATX Power Supply
- Noctua NH-D15 chromax.Black, Dual-Tower CPU Cooler
- Corsair 4000D Airflow Tempered Glass Mid-Tower ATX PC Case
Thank you! Also attached the latest DxDiag.
@puzzlezaddictThank you so much for your response! I had a friend help me and we went through the process of doing a clean reinstall of the video card from the steps in the blog post you provided. However, my game continues to crash unfortunately ☹️
I've removed my mods folder, verified game files through Steam, and still crashing.
I've started a clean saved, removed my entire Saves folder, verified game files through Steam again, and still crashing.
Would it possible be the game running out of memory?
Here are my computer specs, I built it myself in 2023, though I'm not super knowledgeable about PC builds. Had a lot of friends help!
SAMSUNG 980 PRO SSD 2TB PCIe NVMe Gen 4 Gaming M.2 Internal Solid State Drive Memory Card + 2mo Adobe CC Photography, Maximum Speed, Thermal Control (MZ-V8P2T0B)
CORSAIR VENGEANCE RGB DDR5 RAM 64GB (2x32GB) 6000MHz CL40 AMD EXPO iCUE Compatible Computer Memory - Gray (CMH64GX5M2B6000Z40)
ASUS TUF Gaming NVIDIA GeForce RTX™ 4070 OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1, DisplayPort 1.4a)
Intel - Core i9-13900K 13th Gen 24 cores 8 P-cores + 16 E-cores 36M Cache, 3 to 5.8 GHz LGA1700
MSI MAG Z790 TOMAHAWK WIFI LGA 1700 Intel Z790 SATA 6Gb/s DDR5 ATX Motherboard
CORSAIR RM750e Fully Modular Low-Noise ATX Power Supply
Noctua NH-D15 chromax.Black, Dual-Tower CPU Cooler
Corsair 4000D Airflow Tempered Glass Mid-Tower ATX PC Case
Thank you!
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