Re: Sims 4 game keeps crashing
@aabhirami Your new dxdiag shows more AMD graphics driver errors, and you also have the same driver installed as before. That's not surprising—laptop manufacturers don't always update their drivers at a reasonable pace—but it means the driver itself may not be compatible with Sims 4. So try the newest AMD driver instead:
You want the "AMD Software: Adrenalin Edition" driver dated November 2. Run the installer as an admin: right-click the download and select "Run as administrator." Restart after installing and before trying to play.
If you get an error when trying to install the driver, let me know. Some laptop manufacturers block the installation of any drivers they don't provide themselves, and I have no idea whether that will be the case here.
