Forum Discussion

stardustkid's avatar
stardustkid
12 months ago

Re: Sims 4 will not launch on EA app

I actually just checked, and my dxdiag is saying I actually have DirectX 12...? Is that the problem? Is there even a version for that one? Should I still just add the other file to my Controlled Folder Access?

The game fortunately does play and run just fine in the new clean folder! I was able to create a Sim, move them into a lot, and play for several hours, and turn the game off and back on with no issues so far.

I'll be checking my newest downloaded CC + mods tomorrow to see if they could be the culprit, then if that doesn't turn anything up, I'll try the 50-50 method.

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @stardustkid  DirectX 12 is the current version of DirectX, and it's backwards-compatible with DX11.  DX9 is a standalone runtime that needs to be installed separately, which would have happened when you installed Sims 4, and it works fine in Windows 10 and 11.  So no, the fact that your dxdiag lists DX12 doesn't have anything to do with the issue.

    Let me know if you need further help.

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