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  • -------------
    System Information
    ------------------
    Time of this report: 6/16/2022, 19:08:18
    Machine name: KARA
    Machine Id: {9F8B2D23-B1E9-407D-B706-AD3598360066}
    Operating System: Windows 11 Home 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
    Language: English (Regional Setting: English)
    System Manufacturer: HP
    System Model: HP Laptop 14s-dq1xxx
    BIOS: F.25 (type: UEFI)
    Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (8 CPUs), ~1.2GHz
    Memory: 8192MB RAM
    Available OS Memory: 7880MB RAM
    Page File: 6458MB used, 4750MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.2.2
    DxDiag Version: 10.00.22000.0653 64bit Unicode

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @karaahardyy 

    Thanks! You're playing on a laptop without a dedicated GPU, unfortunately that means that your CPU is pulling double duty to both run the game and graphics which will lead to longer wait times on loading screens.

  • no wayy☹️( is there anything i can do about it? 

    i spoke to my friend and they said it’s best not to play it, as it will only over heat my laptop which will ruin it in the long run. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @karaahardyy  Modern hardware is very good at throttling its performance to keep from overheating, and computers are generally built to be able to dissipate the heat they generate.  As long as your laptop can cool itself properly, it shouldn't be in any danger.  It's not a good idea to play with the laptop sitting on a blanket or other soft object, but a desk would be fine, or you could use a cooling pad or fan if necessary.

    As long as you take proper care of your laptop and it's in good working order—the fans are spinning, the vents aren't clogged with dust, etc.—the only "danger" here is that Sims 4 runs poorly because your computer's hardware can't keep up.  I'm not saying that's a given, just that it's a possibility, and the only one you really need to contend with if you're going to keep playing.

    As for the long loading times, that shouldn't be happening with your laptop's hardware, at least not in a vanilla game.  As a test, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just start a new save and let me know whether the loading times are as bad as they are with your old Sims 4 folder in place.

    If the loading times are still bad, please post the full dxdiag, as in, click "Save all information" on the page you took a photo of, then save the file as a .txt and attach it to a reply here.  There's very little useful info in the photo you posted.

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