Re: Sims 4 EA App- game not loading with endless loading screens

Thanks I will try and get back to you the next time I play. That night I wrote to you was the last night I played since I’ve been busy. 

Hi so I updated my game to the new update because the EA app just auto updated on its own. My game will not launch and when I finally do launch it it freezes to the point I can’t play. I want to get help on here but by the time everyone gets back to me here days go by before anything gets resolved. I’m only able to play tonight and won’t get to play again till probably Friday if even so I would appreciate if I could get some quick help tonight. Ever since this new app my game struggles so much to launch. I finally got origin situated only for them to take it away from me. I’m not a happy camper. I am already playing in windowed mode but that did not help. 

Here is my dxdiag:

@smilelikemiles  Just in case it helps, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to this folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.

Your dxdiag lists a couple of system errors that might be significant if they're happening while you play, but I have no way of knowing from the info in the dxdiag.  So please take a look: open a File Explorer window and enter C:\Windows\Minidump in the address bar.  You should see at least a few files; check their timestamps to see if any of them happened while you were playing or trying to play, or within a few minutes either way.  If you do find one, right-click it and select Copy, then right-click your desktop and select Paste.  From there, you can upload the file to the free filehosting site of your choice (Google Drive, Dropbox, etc.) and link it here.

Please also look for Sims 4 crash dumps: click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

Here again, if you find any recent ones, say from the last two days or so, upload them to a third-party site and link them here.

Just a note:  Due to circumstances outside my control, I won't be able to look at crash dumps until at least 24 hours from now, so if you don't get a reply soon, please be patient.