Forum Discussion

Re: Two packs I bought tell me to rebuy them

It’s showing as failed, but the money was debited from my bank account! And I also played with the packs for a few weeks so why is it showing that the transaction failed all of a sudden??

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @08756LaliPudel 

    Thanks for checking this- in this case we'll need the live support team to look into this a bit further with you and see what's happened with that transaction. Here on AHQ, we aren't able to review your account or billing details to investigate further. 

    You can reach out to live support from the help site here so they can look into your transaction and billing details with you- if you have any issues getting in contact with live support there, please let me know. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,950 PostsLatest Activity: 2 hours ago