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Re: Sims 4 update won't install

@moonnyxx  Try killing the EABackgroundService in the Task Manager.

If that doesn't help, please uninstall the EA App with Revo Uninstaller (the free version is fine), then restart your computer, download a fresh copy of the App's installer, and run it.

If the App still doesn't load normally, please let me know what antivirus you use.  Please also post a screenshot of what you see when you open the App.

6 Replies

  • moonnyxx's avatar
    moonnyxx
    New Rookie
    2 years ago

    Well, I'm getting somewhere! It shows "Calculating time" so I can actually download something. I'll provide an update on whether I downloaded the update or not.

  • Well, I've had the same issues, and tried all the same fixes and this morning found that somehow Origin has uninstalled itself.  So now I'm back to square one. It's so frustrating that these updates can be so glitchy!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Minigherkin  Does your computer run Windows or macOS?  Origin doesn't work in Windows anymore, but it's still the only option for Mac users.

  • So, I use the EA app and I just got the new horse expansion. Unfortunately though, I have to update before even downloading it. The issue is every time I try to update it says an unexpected issue has occurred. I've made sure I have all the Microsoft visuals, I've tried clearing my cache, I've tried restarting the app and my computer multiple times, and still I keep having the same issue. EA isn't helping me and I don't know what else to do. If anyone knows how or what I can do to fix this so I can just play my game I really appreciate it.

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