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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Sims 4 stuck and can´t launch AT ALL

@Swanehilde  Please uninstall the EA App with Revo Uninstaller (the free version is fine).  Restart your computer, reinstall the App, open Settings > Application, and disable the in-game overlay.  Then try again to play.

If this doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after reinstalling the App.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Please also let me know what antivirus you use and whether OneDrive is running on this computer, even if you never use it.

2 Replies

  • malindafox's avatar
    malindafox
    2 years ago

    Hello I was also having the same problem and re installing the EA app fixed the problem. I wanted to say thank you. If it wasn't for this advice I would have continued thinking the problem was on steams end. 

  • TildeGronwall's avatar
    TildeGronwall
    9 months ago

    so this is in swedish but just translate it please and help me. My the sims 4 is not lauunching and i´m going crazy.

    Felet uppstod i programmet med namn: SearchApp.exe, version 10.0.19041.4648, tidsstämpel 0x088bea61
    , felet uppstod i modulen med namn: KERNELBASE.dll, version 10.0.19041.4648, tidsstämpel 0x5a4af933
    Undantagskod: 0xc000027b
    Felförskjutning: 0x000000000012d5d2
    Process-ID: 0x72c0
    Programmets starttid: 0x01db06f3a2e868c1
    Sökväg till program: C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
    Sökväg till modul: C:\WINDOWS\System32\KERNELBASE.dll
    Rapport-ID: 2bbb87ad-5974-4719-a1e8-239fd1b00f22
    Fullständigt namn på felaktigt paket: Microsoft.Windows.Search_1.14.15.19041_neutral_neutral_cw5n1h2txyewy
    Program-ID relativt till felaktigt paket: CortanaUI

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