Re: sims 4 crashing

It launched for 2 seconds then closed out.

I've done more things and it still isn't working

@mizzmclamb  The Sims 4 crashes in your dxdiag reference a component of Windows that is probably not corrupt itself.  It's more likely that some other resource that interacts with it is corrupt.  Still, please start with a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your App game library, click Sims 4, and select Manage > Repair.

Try again to play, and if you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically after repairing.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

it doesn't say "DISM.exe /Online /Cleanup-image /Restorehealth"

it says "Microsoft Windows [Version 10.0.22631.3296]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>"

@mizzmclamb  You're supposed to copy the command, paste it into the PowerShell window, and click Enter.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>

this is the screenshot of the details

ignore the post before this one these are the details

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.105.345.1020
Application Timestamp: 65e7da79
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: 2b72307b
Exception Code: 20474343
Exception Offset: 0000000000065b0c
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b950
Additional Information 2: b950bf34b4beddf90ec64967d0307f03
Additional Information 3: f591
Additional Information 4: f591d7418505f497fcfc48e5450e06f0

Extra information about the problem
Bucket ID: cd6854ed4e45efd7ad100002c23b1142 (2094173838575866178)

@mizzmclamb  Please try to update all your laptop's drivers.  From your dxdiag, it looks like some may be out of date, although I can't be sure without checking the driver support page for your model.  Please go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your laptop.  You should see an option to let HP check for updates and install whatever is necessary.  Click that, and restart your computer when it's done.

If you want me to double-check the drivers, please link that download page.  It doesn't contain any information about your own computer, just the overall model.

Once you've done that, please manually uninstall and reinstall the Nvidia graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Rather than installing the newest driver available from Nvidia, please manually download the newest one from HP.  On the same download page, click All Drivers, then open the Driver-Graphics category, and find the newest Nvidia driver by date.  Manually download that before uninstalling the current driver so you don't need to go back online to find it.

If these steps don't help, please post a new dxdiag.

What download page? I don't see all drivers anywhere

@mizzmclamb  As mentioned, go here:

https://support.hp.com/us-en/drivers/laptops

enter your laptop's serial number, choose your OS if prompted, and you'll land on the driver download page for your laptop.  You may need to click past some HP offer to update everything for you.  If you can't see any drivers, feel free to link the page; it doesn't contain any personal information.

ughhh its still not working

@mizzmclamb  Please clear as much space as you can on your C drive at least another 15 GB if you can manage it. While having only 10 GB free is probably not going to cause this particular error, the next troubleshooting steps I want to suggest will require more space.  Let me know how much you can clear; you can see the free and total storage by opening a File Explorer window and clicking This PC in the left panel.

im done i have like 34 gb now

@mizzmclamb  Great, so please try a repair install of Windows:

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.

Once you've done that, restart your computer and make sure you still have around 34 GB free.  If not, delete the ISO you created, if you went that route, empty the recycle bin, and restart again.  Then increase the size of your computer's page file.  Here's how (option three):

https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three

Set the minimum to 16000 and the maximum to 16384, then restart again, and try to play.

i feel like i did something wrong because there is only a number 14 on option two and i did option one

@mizzmclamb  That's fine, and that's also my fault for not noticing that the guide has been reorganized since the last time I read through it.  I would however suggest trying option two if you get another crash, just to be as thorough as possible.