Re: Why can't I contact respawn support? This update just killed my games and conten

@trpleogstatus For the Error "ce-41812-6" can you try some steps below, and let me know if this continues? Also, is the game installed on an internal or external drive?

• Check for System updates in Safe Mode

• Rebuild PS4 Database:  

  • Make sure your PS4 is completely powered down and that your Dualshock 4 controller is connected to the console via a USB cable. 
  • Boot up the PS4 in safe mode. This is done by pressing and holding down the power button until you hear two separate beeps (about seven seconds). 
  • Once the PS4 is booted in safe mode, you’ll be taken to a menu with a variety of options. 
  • Select the “Rebuild Database” option, making sure you don’t accidentally select the “Initialize PS4” option since that will erase all your data. 
  • The screen is supposed to go black when the rebuild process is underway, so don’t worry if that happens. Depending on how much data you have on your PS4, the rebuild process can take some time, so be patient, and don’t turn your console off while the process is still going. 

For your first question about getting in contact with support, There is not a direct line to the developers we have several support lines opened to reach out depending on the issue you are running into, you can check them out below. 

• EA Advisor - Phone/Chat/Email - Availability may vary 
• Twitter - Select the message icon to get assistance 
• Facebook - You can select the 'send message' option on the accounts home page  
• AHQ - Public Forum, get assistance from other community members and moderators