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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Haven't been receiving Twitch Prime loot

Hey @WallahiPVP

I'm afraid we don't have a way of adding those bonuses retroactively. If the accounts were unlinked at the time the rewards were available unfortunately it wouldn't be possible for us to go back and add them. 

/Kent

4 Replies

  • Okay so what about this scenario i have two ea accounts but one with my data had a deleted email associated with it. so i contacted support and they assigned one of my current emails to my account. I need to merge the account data into one account though because my ea account associated with [edit: email address removed] has all my play data but the ea account associated with [edit: email address removed] has no ea account data but thats the email i use and want associated with ea. so i unlinked my xbox account from [edit: email address removed] and linked my xbox account to the [edit: email address removed] ea account and now none of my apex legends cosmetics or anything are in my game. is there a way to merge the apex cosmetics and data frome the one account to the ea account i want to use?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @hexualities 

    I'm afraid not. As far as I know there is no way to merge Apex Legends accounts or move data from one account to another. 

    /Kent

  • Im not receiving my rewards now and it says i have claimed the but they are not in my skins.  [edit: email address removed]

  • Bananakiller098's avatar
    Bananakiller098
    4 years ago

    Same for me but it allows me to switch accounts and emails but its not giving me them.