Re: PS4 Account Disabled - APEX Legends

@bungbung19 

We're very limited with the help we can offer when you can't recall the details of your own account. If you can't answer basic questions about it, it doesn't look like you actually own it. We're not going to grant access to those that just claim they own an account. That would make it entirely too easy to steal someone's account. We want you guys to be able to play, but we also have some strict security policies in place to protect people from account theft.

Welcome to the modern day EA bro. These developers and moderators don't care about the community. Not sure how this company is still afloat tbh. I was banned for absolutely no reason and no one can tell me why 😂 maybe they don't even remember what rules I apparently "broke". 

@LWR2412 

If we didn't care for the community, we wouldn't have such strict requirements for recovering accounts. This is done as a security measure for account theft. We also wouldn't be banning accounts for cheating if we didn't care about the community members that are legitimately playing.

“It you can’t answer basic questions about it”, when I answered EVERYTHING you required. And when submitted, in SECONDS, I got an automated email saying the case was taken down because of “lack” of information, which is why I constantly tried to talk to a REAL customer service employee about this issue and try to recover the account personally with them, answering ANY questions they may have. But in live chats and phone calls they always kept re-directing me to that account recovery form which NEVER worked for me. I am past this problem and had to create another account, but never ceased to amaze me how I couldn’t just talk to SOMEONE and regain my account with them one on one. 

@ultrabytes 

If you submit a case and request a call back, you should be able to get an advisor on the phone.