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Retenor96's avatar
Retenor96
5 years ago
Solved

PS4 Account Disabled - APEX Legends

EA Account on PS4 disabled. Playing APEX Legends on PS4, and suddenly got the account disabled notification. I understand that this error has affected many people and that changing your account passw...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @Retenor96.

    Are you seeing the message about your account being invalid? If so, and you don't have access to the email on the account, the only way to potentially get access restored is to go through the account recovery process. It sounds like that's what you've done since you said you haven't been able to recall the answers to the questions about the account. Unfortunately, without answering those questions, we won't be able to verify ownership and restore access. The other option is to start over on a new account and PSN ID.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @Retenor96.

Are you seeing the message about your account being invalid? If so, and you don't have access to the email on the account, the only way to potentially get access restored is to go through the account recovery process. It sounds like that's what you've done since you said you haven't been able to recall the answers to the questions about the account. Unfortunately, without answering those questions, we won't be able to verify ownership and restore access. The other option is to start over on a new account and PSN ID.

  • bungbung19's avatar
    bungbung19
    5 years ago
    @EA_Aljo Man, you really just looked at this man who loves your game. Probably played hundreds of hours and spent over $100 on hour product... he wants nothing but help. He just wants to play his game and have access to the things that he earned and is entitled to. And you essentially told him to choke on it and do it all over again. This is why everyone hates EA. This is why you have the reputation that you have. And this is a public forum. You give customer support this unforgivable in a public place where everyone can see. Absolutely unbelievable how awful my experience as a consumer of your company has been.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @bungbung19 

      We're very limited with the help we can offer when you can't recall the details of your own account. If you can't answer basic questions about it, it doesn't look like you actually own it. We're not going to grant access to those that just claim they own an account. That would make it entirely too easy to steal someone's account. We want you guys to be able to play, but we also have some strict security policies in place to protect people from account theft.

      • ultrabytes's avatar
        ultrabytes
        5 years ago

        “It you can’t answer basic questions about it”, when I answered EVERYTHING you required. And when submitted, in SECONDS, I got an automated email saying the case was taken down because of “lack” of information, which is why I constantly tried to talk to a REAL customer service employee about this issue and try to recover the account personally with them, answering ANY questions they may have. But in live chats and phone calls they always kept re-directing me to that account recovery form which NEVER worked for me. I am past this problem and had to create another account, but never ceased to amaze me how I couldn’t just talk to SOMEONE and regain my account with them one on one. 

    • LWR2412's avatar
      LWR2412
      5 years ago

      Welcome to the modern day EA bro. These developers and moderators don't care about the community. Not sure how this company is still afloat tbh. I was banned for absolutely no reason and no one can tell me why 😂 maybe they don't even remember what rules I apparently "broke". 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @LWR2412 

        If we didn't care for the community, we wouldn't have such strict requirements for recovering accounts. This is done as a security measure for account theft. We also wouldn't be banning accounts for cheating if we didn't care about the community members that are legitimately playing.

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