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CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Re: "Reset your password" can't play apex due to old * email

Hi @Alfamail4

This is a common problem I see on the forums. You could try reactivating the email address if it's no longer active or recreating it again.

If not then you will need to go through an EA adviser in order to change your email address on your account.

To contact an EA adviser use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account and then choose the relevant topic or option and then select an available contact option

Make sure you reference the correct EA account as you will need to verify your details for them to change anything.

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