Forum Discussion

Re: FIX THE SERVERS ALREADY!

Finally an answer on one of my posts, thank god. @EA_Aljo 

First of all thank you for the answer , secondly I am an IT engineer, everything regarding my connection from the ISP to my computer is stable, Fiber optic hybrid connection and ofc wired connection with Cat6A patch cable.

Am playing on PC - origin IGN : Bekhamz.

Been playing since launch but it starts to get frustrating really , and not only me , but for many of my friends that play the game as well with this error that nothing can fix no matter what, even VPN cant fix it.

I've attached speed test to check my connection.

My Hardware is :

CPU : I7- 8700 

VGA: Nvidia 1080 Ti

Ram: 16 GB 3000BS

PSU:775 bronze Thermaltake +80

HD : NV me SSD 

So basically no hardware issues nor connection issues.

Just to mention I've played MMORPG games like World of Warcraft since 2005 nothing like this happened , played BR games apex like ( PUBG - Hunt showdown - Battlefield 3/4/v - spellbreak- rogue company ....etc ) every game i have a stable 55-60 MS  without any errors, only APEX has every game 90-120MS and sometimes 2-10% Loss on a good day , on a bad day it spikes to 150 -200 with Stuttering and rubberband etc, 2 games out of 10 can be decent with 80 MS , played with people from USA - Netherlands - Germany - Switzerland , and all experienced the same that I have inside the same server.

Conclusion : 

Don't start with troubleshooting my end but first fix the servers with them 20 ticks that apex use already been almost 3 years now I think its time to terminate the contract with them servers and find decent ones, its really frustrating , the game is decent ,the pace is good but I cant play with any team cuz every 2-3 games I get the CODE:LEAF error or CODE: NET error that doesn't get me thro the server and they end up playing alone , I've ranked till diamond with random people , you should know how this can be annoying !!!.

Finally : if there anything that can help this issue kindly fix or the game will die and sadly most of my friends stopped playing it cuz they have the same issue as well..

 

14 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Bekhamz 

    Thanks for the response. We'll need to do some testing on your end so if you change your mind, let me know.

  • @EA_Aljo  After the wall of text I wrote it surprised me with your answer, but tell you what I am with you till the end with this , despite the fact I have no issues in other games and my Speed test was decent.

    So tell me Sir, what test you want me to run from "my end".

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Bekhamz 

    Let's start with a UO Trace. Can you run this test and take a screenshot of the results for me?

  • i had similiar issues with the same specs.

    Now i have a 6900xt and 5800x, and Apex didnt change at all.

    There must be some server to pc frametiming issue, apex has ran like trash since day 1.

    It's hard to increase your own skill lvl when it runs so inconsistent

  • SCidER7's avatar
    SCidER7
    5 years ago

    my friends have start calling this game ,  " fapex legends " , same issues over a month

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Bekhamz 

    Your tests are showing fluctuating pings. One has a very high worst ping of 168 on the 5th hop. This is well before our test server. Your connection to the router is also a little high with a worst ping of 14. That should be in the single digits for a wired connection. The second test looks fine. What country are you located in?

  • @EA_Aljo I live in Egypt with ISP Vodafone and Hybrid fiber connection, maybe the 14 MS is for copper termination to fiber optic Exchange cabinet but its normal here.

    Also it shouldn't alarm me that much  other than the 10th Hop that the Ping spikes at which is I think with tracing the IP in United states.

    • IP address: 4.79.23.202
    • City: Danbury
    • Region name: Connecticut
    • Country name: United States

    So, lets say the spikes are a bit high , won't that affect latency not connection to the server ? it means I can enter the server but with high latency but in my case I cant even get in but my squad gets in, 2/10 games without VPN and maybe 6/10 with VPN, this what makes it difficult for me.

    How this can be fixed then?

  • Bekhamz's avatar
    Bekhamz
    5 years ago

    @GuntherWolfgangz I agree, i play only with randoms cuz i cant get a solid team that sticks with my errors every 2 or 3 games , they just leave and reform other squad cuz they end up most of the games 2 man squad .

    since launch i played the game , and started serious ranking at season 3 and since then I reach Only diamond with randoms , Frustrating as hell tbh.

  • @SCidER7 The thing is , after i abandoned my squad i went to a game called Hunt showDown , my ping inside was 66 solid , not 67 not 68 but 66 solid the whole game , had the bounty and won the game , felt like Why apex doesnt have the same stability, i mean dont get me wrong its a decent BR game fast pace and different, but with seriously bad connection to server issues i never seen in any FPS game before, but they dont admit that cuz its a contract with 6 -10 years to them 20 ticks servers which will break the game down soon.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Bekhamz 

    Can you try the test using the European test server instead? The IP is 159.153.72.252.

  • @EA_Aljo There you go.

    Note i use Belgium 1-2-3 / Amsterdam / London/ Frankfort servers all ping range from 59- 78 MS , least Code:leaf error from London, the rest happens a lot.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Bekhamz 

    Thanks. While that looks better, you're still getting a high response on the same hop. That's before you reach our test server so it's not on our end. Also, VPN connections aren't something we support so it's possible you'll run into issues.

  • @EA_Aljo Regardless the VPN which actually helps the connection whether you support or not it helps sometimes for your dead servers.

    But if the test reaches your server with 73 MS that means I don't have issues reaching your servers, so why i am getting the Code;leaf error that doesn't make me enter the server with my squad or on my own?

    This means there is a response issue from your end sir not my end, my packet reaches your server doesn't find a slot so it doesn't enter my account to the server, its simple as it is and don't deny it.

    The 5th hop isn't an issue btw with latency spike because I can still enter the game and play with high latency ,My issue is with actually entering the server, and tell you what , Battlefield which is an EA game and Star wars battlefront which is another EA game all which I can play smooth and without any similar errors like I face in Apex Legends, that means its from your 20 tick servers not my end.

    But as I thought at the start this would be useless as Respawn wont actually admit that its a problem from their end, so thanks for wasting my time.

    The other replies shows how this game will be dead soon anyway, because this game Developers wont face the main issue which is the servers response to users the one and only issue but its focused on gaining more money that's all, not for long anyway.

    Cheers for the replies.