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Asmodeus566's avatar
Asmodeus566
Hero+
3 years ago

Re: Bought Collection event and Never got heirloom, Now Im Banned 4 disputing Charge

@dajuicygraphix 

Oh mann, you are not going to like this answer. 

A few players have had similar issues, opening the event packs after the event has ended and not receiving the heirloom, you can search that here to see what was mentioned about that.

The big point is that in order to get the heirloom you have to unlock all 24 event items before the event ends in order to get the heirloom. 

I know this is not ideal but it is stated in the event and if the prerequisites for getting the heirloom are not met before the event ends there is no real recourse that I am aware of.

At this point I am all out of suggestions on what you might be able to do.

Maybe someone else will chime in with some other advice, but like I mentioned we can not help with account issues here.

I wish you the best of luck. 

5 Replies

  • dajuicygraphix's avatar
    dajuicygraphix
    3 years ago

    @Asmodeus566thank you so much for you knowledgeable insight and fast response, you are truly a champ, you have been more helpful than the EA reps!!!! This explains my situation to the t. Thank you tons!!!! enjoy your day my friend!!!

  • dajuicygraphix's avatar
    dajuicygraphix
    3 years ago
    @Asmodeus566 OMG, I cant thank you enough!!!!! You are a god send!!! Soooo helpful.. I really do appreciate your time and effort. Stay blessed🙂
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @dajuicygraphix 

    Thank you for your thanks, that is very refreshing.

    I am and always will be willing to help out fellow gamers when and how I can. That is why I am here and luckily part of the superuser program. 

    I am sorry that I could not solve your problem but I am glad that you understand the issue and what happened better.

    If in the future you have any other questions you can ping me in the thread and I will see what I can do with what little knowledge I have. 

    Have a wonderful day and we all know Gamers be Gamers so keep on Gaming. 

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