On Tuesday June 22 I purchased a $60 pack of apex coins and it says it’s your on Xbox then I don’t receive them so I bought it again and I checked my purchase history on Xbox and bank account and I spent a total of $120 on apex coin and didn’t receive anything.
Every time i have brought apex coins they do not get added to my account. But the payment will go through, i have tried to make a case, with no help at all.
I’m in the same boat as you.
been waiting weeks to get stupid replies that then take another 4 days to answer it’s such a tedious process. But love how they can respond so soon when it’s to take money 🙄.
will update you with any info they give me if it helps. Sorry you’re having the same issues. Frustrating to say the least.
Community Manager
Please make contact with an EA Game Advisor for assistance.
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
Community Manager
