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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Wrong PSN account linked to EA account and lost access to the e-mail

 
If you no longer have access to the email address registered to the EA account, unfortunately you won't be able to make any changes or unlink any accounts without assistance from support.
 
They'll need to be able to verify ownership of the account before any changes can be made. Without access to the email that will be in the form of the other questions you've referred to here. I'm afraid there is not an alternative method to gain access to the account if the team can't verify enough of the information provided matches what was originally registered on the account.
 
You're welcome to reach back out to support to try the recovery process multiple times as needed, but this isn't something that can otherwise be bypassed, sorry.

1 Reply

  • hybrr1d's avatar
    hybrr1d
    2 years ago

    So even if I were to create a ticket through that EA account and show I own it, it won't matter? I have already attempted to make a case on that EA account but the communication is through e-mail so I am not able to access it. I understand it is policy to answer these questions however, I can't answer them because I don't remember the credit card info or purchases I made but I can show ownership by making a ticket, or any other way like a call to show I can log in through it. Thanks.

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