Re: Missing Apex Coins

EA help advisors are refusing to even confirm the code I redeemed worked and keep saying Amazon has ro resolve the issue. Help please lol.

“I understand what you're requesting for, but we can't share any information regarding any product codes/keys due to security reasons I highly value your understanding on this. Any purchases from Amazon, you will need to reach out to the appropriate retailer which is their support team. There's not much we can assist with since, as mentioned earlier we can't validate any content that goes missing for things coming from Amazon. I recommending trying to emphasize this with their support team.” lol

Another advisor literally confirmed I redeemed the code but couldn’t take action to fix my wallet this is ridiculous. EA needs to fix this.

One advisor ghosted me and the other gave me the contact Amazon while confirming nothing about my code or wallet status. If Amazon doesnt give replacements or refunds and EA advisors won’t do anything then my money was actually stolen. If I dispute EA will likely close my account. ggs

@KurisuK36 

I am going to ask, probably some very dumb questions here, but hey here it goes:

The Amazon gift card you bought, from where, that is what country did you buy the card?

Is the platform/pc etc located in and registered in the same country you bought the gift card?

Did you try to redeem the card in a different country than it was purchased?

Is the game account registered in the same country as the gift card? 

@Asmodeus566 yup https://www.amazon.com/stores/ElectronicArts/Homepage/page/9E332593-249F-4A7E-9242-A2BD56FF5622?ref_=cm_sw_r_apin_ast_store_SD94F5T3BQYR5TNEDCNJ&store_ref=bl_ast_dp_brandLogo_sto

@KurisuK36 

Yup and a link does not clearly answer the questions for me.

Please answer each of the questions clearly and concisely.  Otherwise I will assume that the answer to this question "Did you try to redeem the card in a different country than it was purchased?" as a Yes I did try to redeem the card in a different country than it was purchased. 

Like I said please answer each question and maybe I might be able to help you or provide a good answer to your problem.

Right now I’m just the middleman messenger for Amazon and EA they point fingers at each other and I still don’t have what I paid for. EA refuses to confirm if the code I redeemed was successful or not.

@KurisuK36 

Another dumb question.

Have you checked the EA account wallet balance?

I do not mean the Apex coins balance just to be clear. 

$0.00

@KurisuK36 

Have you logged into EA with your account credentials and checked your order history?

You should hopefully see something there.

@Asmodeus566 I see 2 failed orders for the same apex coins amount I purchased on Amazon.

@KurisuK36 

so we have two failed orders hmm.

Do you have a successful order for that on the EA account showing?

No only 2 failed from when I attempted to purchase off the ea site twice. @Asmodeus566 

A glimmer of hope.

Hmmm.

I am just a stupid Forum junkie so please don't get me wrong here @KurisuK36  as I try to help rule out things even if it all sounds a bit redundant.

The gift card you purchased, what platform did you purchase for? PC/ Switch X-box etc.?

Double check your sales receipt if you need to.

Did you try to use the redeem code on the correct platform?

@KurisuK36 

For the time being disregard my last reply.

That is great news to hear. Looks like EA is on it.

Now it is very important that you give them time and be very patient as I know it can take up to 10 days for them to figure stuff out.

Do not submit another ticket until they have reached out to you or it will just confuse matters. 

Hopefully you will have your coins soon.

@Midnight9746 

Thank you for your help here as well.

Gamers helping Gamers.

@KurisuK36 

Make sure to reply on this thread if it all works out.

That way we can congratulate you.

Also that we know that it worked. @Midnight9746  would sure like to know as well as @EA_Pythia 

If not reach back out via this thread and we can try and figure it all out if possible. 

But like I said give EA some time to sort it out first (10 Days) before submitting a new help ticket.

Hopefully like I said the get it sorted out before that.

Best of luck.

Will do. @Asmodeus566