Ban was meant to be overturned but appeals denied
Hello, my account was blocked almost immediately after registration when I did not even enter the match in the game. When I contacted support with this problem, they wrote to me that the ban was being canceled. (1 and 2 screenshot) However, I still couldn't play on the account. The second time I asked to reconsider the actions with my account and pointed out that they did not do what they wrote in the letter, that is, they did not cancel the ban. And this appeal was rejected to me. (screenshot 3).
And I don't understand if it was some kind of mistake that they wrote to me in a message that I now have the opportunity to log in to my account, but in the end the ban remained in force? Or what happened? And why was the second request rejected after the first one was accepted? Please help me deal with the problem
(CM: Edited to update thread title to include more context)
Hey @MoolrieHTSriF135,
As we're unable to check the ban status on AHQ, I will need to ask you to contact the Terms of Service team again for further clarification on this one. I can see why you're confused based on the emails you received, so there's no harm in sending them a new dispute to get this looked at again. For further information on how to contact them, please see: Get information about your EA Account lock, ban, or suspension
