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Anonymous's avatar
Anonymous
11 years ago

Re: hardline ps4 lost connection to server!!!

We had an outage in our server backend, could you please tell us if you still encounter connection issues and provide us some information about your routermodem and internet connection in general? I can always recommend to try a cabled connection rather than wireless and to power-cycle your routermodem. To do so, disconnect your modem from the powe-source for about 2 minutes and turn it on again. Please keep in mind that just turning the modem off won't work, you need to actually unplug it from the power-source.

Cheers

Basti

17 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi,

    I am also experiencing similar issues where i am completely unable to play a single multiplayer match as it consistently says that i have lost connection to psn and ea servers. All other games are running fine online. 

    This is extremely frustrating as even reseting the modem and router is of no use. I do not know what to do and how this can be resolved. I really like the game but this is a huge let down.

    My NAT is Type 2 and everything else is functional. Only that i cannot connect online.

    Please help EA! This is from a person who genuinely will buy Battlefield every time only that this issue needs resolving and I'm extremely frustrated.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Help! All my other games connect fine, I have checked modem and everything is working fine and dandy. Start battlefield hardline, I can play the campaigns but when you select multiplayer the following message appears...

    YOU HAVE LOST YOUR CONNECTION TO PSN AND THUS LOST YOUR CONNECTION TO EA SERVERS. PLEASE CHECK YOUR ETHERNET CABLE. YOU WILL BE UNABLE TO ACCESS ANY ONLINE FEATURES UNTIL YOU SIGN IN TO PSN AND THE EA SERVERS AGAIN.

    come on EA. Sort out this problem £60 for a game you cannot play, not good!
  • Anonymous's avatar
    Anonymous
    11 years ago
    I have tried hard resetting both modem and router, following your instructions however my son still cannot connect and play your game! Any suggestions what to do next, a very frustrated customer.
  • Anonymous's avatar
    Anonymous
    11 years ago
    I have the same problem!
  • Anonymous's avatar
    Anonymous
    11 years ago

    Hello my friend

    I grabbed the game earlier today hoping to play a little since I don't have school or homework and when I installed and tried to jump to the online it didn't work. It kept saying that I need to connect to ea servers ☹️ I deleted the whole game and re-install it again and yet the game still not working. I'm sure that internet connetction is fine since im logged in to my PSN and can download other stuff and palyed other games. I hope they fix this problem soon. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    Same issue here, its happening on bfh and bf4 what are the ideal modem settings?

  • Anonymous's avatar
    Anonymous
    11 years ago
    I along with what seems like thousands of people are having this issue. Sometimes it takes me over 10 attempts to join a server. I also had this issue with bf4. I've upgraded my cable modem to the best that time warner cable has. This is definitely a huge let down, please fix this. I'm on a ps4.
  • Anonymous's avatar
    Anonymous
    10 years ago
    Hi there I have the same problem with mine where u able to fix it!!! Thanx in advance.
  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi,

    Get since this afternoon: "You have lost the connection to the EA Servers. Online features wil be unavailable.

    We live in Belgium. The clock of our PS4 was 9 minutes wrong. Changed this. But keep getting the message.

    Any ideas?

    Kind regards

  • Anonymous's avatar
    Anonymous
    10 years ago
    Still having this problem
  • Anonymous's avatar
    Anonymous
    10 years ago
    After tour last update (robbery) all gamers here in egypt suffer from this issue (lost connection to server), we cant play online any more, some found out work arounds, but the majority did not

    Also the loadouts are not saved, every game we have to choose all the weapona and gadgets because every thing is reset

    Robbery is the worst - most horrible update ever

    Now we (friends) cant play hardline any more with each other
  • Anonymous's avatar
    Anonymous
    10 years ago
    I am having the same problem how can I fixed this issue.
  • Anonymous's avatar
    Anonymous
    10 years ago
    After Getaway DLC this issue happened to me and most of my friends (only 3 out of 11 friends are able to play online)

    We cant connect to any server, i tried 3 different internet connections with 3 different routers and all the same

    And this issue happens with BF4 and neef for speed 2015

    All was fine before get away

    I thought being a premium member is a good thing, i just wasted my money on a "lost connection to server" company
  • Anonymous's avatar
    Anonymous
    10 years ago
    I found out that i had the same issue since roberry and no body replied

    What a bad customer support !!
  • Anonymous's avatar
    Anonymous
    10 years ago
    Hey, I'm having the same issue. All other games and internet connection works fine. But when I try to start a single multiplayer match. Always the same message: "YOU HAVE LOST YOUR CONNECTION TO PSN AND THUS LOST YOUR CONNECTION TO EA SERVERS. PLEASE CHECK YOUR ETHERNET CABLE. YOU WILL BE UNABLE TO ACCESS ANY ONLINE FEATURES UNTIL YOU SIGN IN TO PSN AND THE EA SERVERS AGAIN"

    Somebody has fixed this problem?? Please EA respond
  • Anonymous's avatar
    Anonymous
    9 years ago
    I cant join online. It keeps saying PSN not connecting to server. Anyways all my other games are connecting online. My PSN name is BroDawg505. I dont know what to do.

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