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Re: Games missing from bundle

@AllNamesTakenEA

Peculiar. This seems to be popping up a lot, lately. Can you list exactly which entries are shown? Note that the pack's "seventeen" games actually include expansions; the final list of added items (including the bonus content) is only ten items. The entries you should get are:

  • Command & Conquer™ 3 Tiberium Wars™ and Kane's Wrath
  • Command & Conquer™ 4 Tiberian Twilight
  • Command & Conquer™ and The Covert Operations™
  • Command & Conquer™ Generals and Zero Hour 
  • Command & Conquer Red Alert™ 2 and Yuri's Revenge™ 
  • Command & Conquer™ Red Alert™ 3 and Uprising
  • Command & Conquer Red Alert™, Counterstrike and The Aftermath
  • Command & Conquer Renegade™
  • Command & Conquer™ The Ultimate Edition Additional Content
  • Command & Conquer™ Tiberian Sun™ and Firestorm

Make sure you're listing "All games" in the Origin listing, and also check "hidden games"; you never know if it somehow slipped in there. You can also try refreshing your games list through the menu.

If they are indeed truly missing, I advise you to contact EA tech support through help.ea.com. They can actually look into your account details to solve such things.

4 Replies

  • Same problem here. Got:

    • Command & Conquer™ and The Covert Operations™
    • Command & Conquer Red Alert™ 2 and Yuri's Revenge™ 
    • Command & Conquer Red Alert™, Counterstrike and The Aftermath
    • Command & Conquer™ The Ultimate Edition Additional Content
    • Command & Conquer™ Tiberian Sun™ and Firestorm

    Does not show up:

    • Command & Conquer™ Generals and Zero Hour
    • Command & Conquer™ Red Alert™ 3 and Uprising
    • Command & Conquer Renegade™

    Bought separately:

    • Command & Conquer™ 3 Tiberium Wars™ and Kane's Wrath
    • Command & Conquer™ 4 Tiberian Twilight

    Order history says "Processing" but people tell it could take long time, could you speed up?

  • Nyerguds's avatar
    Nyerguds
    Hero+
    10 years ago

    @AllNamesTakenEA

    @Dim0ndus

    I had the free RA2/YR pack actually going from "Completed" back to "Processing", so there are definitely some issues on EA's side.

    If the problem persists, I advise you to follow the steps EA_Nils detailed in this thread, to get it sorted out:

    http://answers.ea.com/t5/C-C-The-Ultimate-Collection/Problem-with-CC-ultimate-collection-activation/td-p/4939768


    @Dim0ndus wrote:

    Order history says "Processing" but people tell it could take long time, could you speed up?


     I'm just a volunteer who's been given some extra forum privileges for my efforts here. I don't work for EA, so I can't access your game account details 😉

  • No problem, games eventually were added to my library next morning. I even opened refund case out of frustration. 🙂 Its unusual experience that games aren't added right away after awesome Steam customer service. Thanks for help anyway.

  • Nyerguds's avatar
    Nyerguds
    Hero+
    10 years ago

    @Dim0ndus Well, I never had any issues with it (except for the recent disappearance of the free RA2/YR bundle, though the fact I got The Ultimate Collection anyway kind of makes me not care too much about that), though I have to admit that, except for some Humble Bundle stuff, I don't own a single game on Origin that I didn't somehow get for free 🤓

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