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EA_Shepard
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3 years ago

Re: Dead Space crashes every 15 minutes on Xbox Series X

@ChanMan59595 

Hey, see if the following help with this one. That typically indicates either bad save, update or data on the console.

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USBs from the console then restart the Xbox and check
  • Check for updates
  • Try the steps in our Connection and Advance Connection Guides
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Persistent Storage
  • Go to settings > Select Device & Connections > Then Blue-Ray
  • Select Persistent Storage > Clear Persistent Storage
  • Alternate Mac:
  • Go to settings > Select General  > Then Network settings
  • Go to advanced settings > Alternate Mac address > Select clear
  • Select restart

13 Replies

  • I have tried each and every one of these steps and there hasn’t been any changes. The game doesn’t stutter or lag. It runs very smooth. Without warning my Xbox power button will flash 3 times and the game closes.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ChanMan59595 wrote:

    I have tried each and every one of these steps and there hasn’t been any changes. The game doesn’t stutter or lag. It runs very smooth. Without warning my Xbox power button will flash 3 times and the game closes.


    Sounds more like a bug in the save file. When you go in to load the game, do you have previous saves you can load up? 

    If you do, can you load a previous save before you got that far, save that game as a new save file, close the game down, and then reload the new save manually and see if you experience the same crash?

  • I usually always click to save on a new file so yes I have a previous save. Normally I just start back where the game opens up on. I’ll try manually loading an old save to see what happens.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ChanMan59595 wrote:

    I usually always click to save on a new file so yes I have a previous save. Normally I just start back where the game opens up on. I’ll try manually loading an old save to see what happens.


    I've been playing these for so long, it is now a habit to save as a new one just so I can avoid issues with corrupted saves or lose progress. No one wants to start 20 hours back due to an issue.

  • The save file method seemed to have worked at first. I was able to play for about an hour this time until the crash happened again. This time I was using an upgrade bench. I don’t know that’s a whole  different problem or if it was going to crash regardless of what I was doing. Same thing though. Smooth gameplay and sudden stop with no warning.

  • EA_Shepard's avatar
    EA_Shepard
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    3 years ago

    It sounds to me as though the saves are being corrupted. I know a few random things that can cause it, but the workbench I have not personally seen yet. I play it on the X and I haven't seen any of these and tried to repro it myself. 

    One thing I would like to suggest and of course is totally optional is to simply delete all save files, uninstall the game, and then do a reset of the Xbox. Not a complete factory reset, but when you go into the settings to do the reset, chose to keep all games. This way you do not loose any of your games.

    Unlike PCs where you can have a million programs, Xbox you to download the same basic ones. Im wondering if there is a bad update or the game is saving and corrupting.

    The other suggestion I have is to go to my games and apps, find DS, delete the player data which are updates and settings and maybe the reset or just wipe saves and test it.


  • Ok. I’ll try deleting the save file first and see if that works. If not then I’ll try doing the uninstall / console reset. Yeah I think I just so happened to be at a bench when it crashed. I don’t think that caused anything.

  • Well I tried the recommended methods. I cleared the save files, Uninstalled and did a reset of the console. It was going ok until the game froze up so bad it actually turned the console completely off.

  • EA_Shepard's avatar
    EA_Shepard
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    3 years ago

    @ChanMan59595 Did it happen at the same spot, or a different part of the game? I started a new game last night and played for a while without issues as I was trying to see if the same happened to me.

  • Normally it happened on chapter 2. I restarted the game after deleting the save files and this time it happened a few rooms after getting the plasma cutter. just after I have to freeze the slamming door.

  • EA_Shepard's avatar
    EA_Shepard
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    3 years ago

    @ChanMan59595 wrote:

    Normally it happened on chapter 2. I restarted the game after deleting the save files and this time it happened a few rooms after getting the plasma cutter. just after I have to freeze the slamming door.


    Can you creat a guest account on your console, and play through just to the same part and see if it happens again?

  • I created a guest account played up to the part with the slamming door. I was able to play through the whole fixing the tram part, went back through the slamming door and got a freeze/crash after going up the stairs just after fighting the guy that comes out of the floor.

  • EA_Shepard's avatar
    EA_Shepard
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    3 years ago

    @ChanMan59595 so the guest account worked up until you get to that point, then kind of backed around and when you went through the door again, it happened?

    Have you been able to get past that part since it did it again?

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