Re: redeem code does not work

There are two codes associated with the retail disc version.  One for the base game, and a different one for the DLC.

So the first question is, "Did you try the right one?"

If you're sure you did, then there may not be anything anyone here can do for you. The AHQ is for player-to-player self-help and game play discussions. We're all just fellow gamers, doin' the best we can...

The only people who can help with account, log-on, purchase, entitlement, or refund issues are the EA Game Advisors.
You can reach them at help.ea.com/contact-us.

Provide the Game, Platform, Issue, Short Description, and select "Chat Now".

ProTips:

1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.

Once in Chat, explain things just like you did in your post here, and they should be able to get the additional content "authorized" for your account.

Good Luck!  🤓