Dragon Age Keep refusing to allow me access to world state editor

This has been an on going problem for 3days now. I cannot get dragon age keep to allow me to access any sort of function what so ever. I am able to login to the world state editor but will immediately receive an error message telling me to refresh and retry. The system worked fine less than a month ago. 

I have insured both login emails and are the same. 
I’ve cleared all cache, cookies, browsing history etc.

my VPN is currently disabled. As well as my virus protector. 

I have tried logging in from different browsers both PC and mobile.. (screenshot is mobile)  

I am able to login fine through a different account that doesn’t have DA on it but am unable to even share world states with my main account as a friend. Please help! 

also a note: it currently says it’s “not synced”

I have opened 2 separate cases and have heard nothing 

case numbers:  210884721 & 210958714