Re: Missing games
No, there's no record.
Forum Discussion
3 Replies
- EA_Solaire
Community Manager
In that case it sounds like you're logging in with a different EA account- If your game library isn't showing your content in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
I'm having the same issue as OP. My Retail CD key activated copy of Mass Effect 1 is missing from my account now. My Digitally purchased on Origin copy of Mass Effect 3 is missing from my library now. Real games missing from my account I want restored.
EDIT: Yes, I'm on the correct origin/EA account before that question is asked.
EDIT2: My copy of Mass Effect: Andromeda activated from a physical CD key is also missing from my account now. I don't have this game anywhere else and i have no way to play it now. What do, EA?
EDIT3: Trying to open a support ticket on the website is difficult, but it did show my account still has those games. When you go to the EA help page it lists your owned games when you're logged in. https://help.ea.com/en/help-home/ Shows the games I mentioned missing from my account and more.This happened to me too. Any luck getting this resolved?
