Re: PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi @EA_Leeuw 

 Here's the version from my screenshot. Yes, it was updated manually.

I can confirm that manually updating the EA App to version 13.188.0.5701 (from 13.180.0.5693), it is now working for me.

I recommend that people go to the "hamburger" menu (three horizontal line) of the app, choose "Settings", to the the Application tab, and disable "Application Updates", and disable "Enable Background Services", to prevent this situation from occurring again. While you're at it, review your privacy settings as well.

In future, if you get a notice to update this App, make a system image backup (or at least a restore point) before doing the update. Then, if the update causes the App to fail, you can restore your system state and continue to have access to your games while waiting for the new version of the App to be corrected.

I just tried manually updating and it worked! 

still isn't working for me

@Narayen @EA_Leeuw 

Thank you for the below. I had to run the update manually (updated app version: 13.188.0.5701).

I can now log into the app again. Finally after 1 week. Thank you ever so much!!

how do you manually update ea app?

Hi @Awsomeninja 

I show you how to do it in the screenshots.

Or

cheers, very helpul👏👏😆

It really worked. It was fixed when I updated it manually. After 1 week, I can now play. Thanks a lot. @Narayen 

@Awsomeninja, @LovelySakuraDoll, @Narayen, @debbylosa, @710lvp2dkdom,

Additionally, you can follow the steps on how to (manually) update the EA app for Windows here. 🙂

But it's good to know that this update for the EA app seems to fix the issue for all of you! Many thanks for sharing it here!

I'll update the thread as well to let others know that there's a new version of the EA app that fixes the issue.

Thanks again!