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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Narayen's avatar
Narayen
Legend
11 months ago

Hello

Thank you for fixing the bug in the EA app.

The application works properly and no longer displays any errors.

Regards.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
11 months ago

Hi @Narayen,

Could you please share the version number (a screenshot of the window would be neat) of the EA app you're currently on? You can check here where you can find this.

Did you by any chance manually update the client?

  • Narayen's avatar
    Narayen
    Legend
    11 months ago

    Hi @EA_Leeuw 

     Here's the version from my screenshot. Yes, it was updated manually.

     

    • m1lkb0n3's avatar
      m1lkb0n3
      11 months ago

      I can confirm that manually updating the EA App to version 13.188.0.5701 (from 13.180.0.5693), it is now working for me.

      I recommend that people go to the "hamburger" menu (three horizontal line) of the app, choose "Settings", to the the Application tab, and disable "Application Updates", and disable "Enable Background Services", to prevent this situation from occurring again. While you're at it, review your privacy settings as well.

      In future, if you get a notice to update this App, make a system image backup (or at least a restore point) before doing the update. Then, if the update causes the App to fail, you can restore your system state and continue to have access to your games while waiting for the new version of the App to be corrected.

    • Fogwarden's avatar
      Fogwarden
      11 months ago

      I just tried manually updating and it worked! 

      • Awsomeninja's avatar
        Awsomeninja
        11 months ago

        still isn't working for me

    • LovelySakuraDol's avatar
      LovelySakuraDol
      11 months ago

      @Narayen @EA_Leeuw 

      Thank you for the below. I had to run the update manually (updated app version: 13.188.0.5701).

      I can now log into the app again. Finally after 1 week. Thank you ever so much!!

      • Awsomeninja's avatar
        Awsomeninja
        11 months ago

        how do you manually update ea app?

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