Forum Discussion

trrkkzlr's avatar
trrkkzlr
2 years ago

Re: EA Play Pro Subscription Renewal Issue in Turkey Region

Hello everyone,

The annual fee for EA Play Pro shows as 999 TL (approximately 29.79 USD) while updating the credit card fee, but when I click on the "manage" section of the membership, it shows 119.99 USD. Which fee will actually be charged to my credit card?

Translation of Turkish screenshot:

"This payment method will be used to use EA Play, which will automatically renew every month. The payment method you updated will be used on 09/19/2024, which is the result of your current billing period for the amount of 999.99 TL and applicable taxes."

1 Reply

  • 1105Cats's avatar
    1105Cats
    2 years ago
    @trrkkzlr Hello, I hope I can help you somewhat resolve your issue!

    NOTE : I don't work for EA, but I assure you that I have experience in helping people on here (it's kind of my hobby). I will provide as much help as possible, and vow to dedicate time to your queries and troubles.
    Thank you 🙂

    You are not the first person I have helped today with this issue. It seems to be quite common at the moment, so worry not.
    I would assume that the fee you paid most recently will remain consistent, and be the same fee you will pay on the 19th September. I wouldn't worry about this message, and just assume that payment will remain the same as before.
    However, if the fee goes up when you pay in September, I would get in contact with an EA advisor via EA Help. You could explain that the change was not made very clear and you did seek help at the time but it was still confusing. Changes to payment should be made more clear, and I would like to think that you would be sent an official email if the price had been raised.
    Well Done for being proactive and checking.

    Hope this helps xx 🙂

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