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Re: It Takes Two - Friend not receiving my invite

My friend and I have been trying to play. I own the game and she has the friend pass through steam. Since they added in being able to invite through steam, we tried that. My friend gets an error that says "an error occurred while launching this game: No licenses". Like I said, I bought the game through steam. When I try to invite her through the EA app, she doesn't get the invite. I am reading a lot about EA revoking license to games through steam and that makes me concerned that maybe that happened here. We were able to play a few weeks ago and then hadn't played since. Tried last night and tonight.

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @fiestymamawolfe 

    To confirm you both are on Steam, and she owns the Friends Pass version on steam?

    Recently (see my post above) It Takes Two had an update that changes a bit on how it launches with Steam. She may need to uninstall the Friends Pass version and reinstall the one available on Steam to check if she continues getting that error message. 

    Cheers, 

  • We both are on Steam. Shes already tried that. Ive also reinstalled the game. Ive checked driver updates. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @fiestymamawolfe 

    To confirm does she get the message when launching the FP version or when trying to get to the online section?

    Also, would it be possible to get the following from her account and device?

     

    • Platform (or client):
    • EA ID (PSN ID/Gamertag):
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • I will attach the picture she sent me when she tries to accept it through steam. She just doesnt get the invite at all through the EA app, so no error when there's no invite. I am waiting for a response for the rest. I do know she is on steam. Her EA is Oktanxbye. I am waiting for the dxdiag. 

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