Re: Game won't load past the starting screen.

1 error that shows in the Logs

"68 [2021-07-18 09:07:18.931] Error OriginTelemetry::TelemetryEvent::logDiscardedAttributeError 14432 TelemetryEvent attribute "url_" discarded. Value: https://origin-a.akamaihd.net/Origin-Client-Download/origin/live/OriginUpdate_10_5_101_48500.zip. Error: -5 69 [2021-07-18 09:07:18.931] Error OriginTelemetry::TelemetryEvent::deserializeToEvent3"

I did delete and instal origin again
One would think that uninstalling the game and origin and installing them again would fix the game files.

Here is a video of how far i can get .

https://www.youtube.com/watch?v=ncIC4b8ja5chttps://youtu.be/ncIC4b8ja5c

@JanisSG 

Did you waited longer than what is shown in the Video?

Did you just uninstalled Origin, or did you cleared cache and registry as well? 

Please create a DxDiag in text file format and post it with your next reply. You can do that  with the "Choose file" button at the bottom right corner of the reply window. 

I did wait for 30 min or so
Not sure on how to clear cache or registry file.

And if it matters i have no issue running any other Origin game, Steam Game or GoG game.

@JanisSG 

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JanisSG wrote:

Not sure on how to clear cache or registry file.

OK, let's start with that.

Look at this guide. to preform a clean uninstall of Origin.

• Scroll down to "How to uninstall the Origin client the hard way"
• Follow the instructions to the letter. 
• reboot.
• Download this version of the "OriginSetup.exe"
• Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator) > Test.

@JanisSG - If you cleared cache and followed all of the steps from @holger1405 it sounds like something might be blocking access to the internet. You might have had an antivirus software update that caused the issue, for instance.

Try the steps below to see if you can identify the problem:

Always run installation files "As Administrator"
Firewall and Antivirus - Make sure Lost in Random.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it to test.
Graphics drivers and OS are patched and updated to newest versions
Lost in Random.exe and Origin.exe - Set them to run "as administrator"
Nahimic from MSI - this is an audio management program that comes with MSI motherboards. Disable or uninstall it. Nahimic 2 & 3 are known to cause this issue.
Disable Origin in-game In Origin main menu, right-click Lost in Random icon > Game Properties > check the box that says "Disable Origin In-game"

If none of these work, try a Clean Boot https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ and attempt to launch the game. If it launches, you'll have some detective work to do. Enable one startup program at a time, reboot, try LiR, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch LiR successfully without doing the clean boot after disabling the offending program.

Definitely post back and let us know whether something worked.

Random Rules!

Here are some Log files if they can be of some help.

@JanisSG Is the issue still that Lost in Random won't launch, or are you having issues with Origin now?

What exactly happened when you did the clean boot?

@JanisSG - I don't think deleting files is necessary, the game is trying to start and is being blocked by something. If you delete all the game files, you'll lose your progress. I'm very surprised that you can't start the game after doing a clean boot. That should eliminate most of the variables. 

The log files lead me to believe you're playing the game from Steam. One simple thing that you could try is to completely exit both Origin and Steam. Make certain neither program is running. Log into Steam and launch Lost in Random. This should bring up the Origin window - log into Origin and then see if the game launches properly.

If that doesn't work, we might be able to help further if you're willing to try. Please reply with a copy of the InstallLog.txt file for LiR.

The default path is C:\Program Files (x86)\Origin Games\Lost In Random\__Installer\InstallLog.txt

@JanisSG 

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At this rate i might just give up on it, had amazing experience but the hassle might not be worth it .
Thank you for all your help.

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I understand very well, but I would like to ask you to at least try a clean boot following this guide.

Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.

Make also sure you run Origin as Administrator. (Right click the Origin desktop shortcut > run as Administrator.)

If you want to try a clean reinstallation of the game we can provide you with a guide that keeps your progress.

@JanisSG - Where did you find the _Installer folder - \Program Files (x86)\Steam\steamapps\common\Lost In Random or \Program Files (x86)\Origin Games\Lost In Random? Please check if there's an InstallLog.txt file in either of those places. If so, attach and let us know which spot it was. 

If there is none, please verify files in Steam, then repair game in Origin by right-clicking LiR > choose Repair. Also, ensure that you have enabled View Hidden Files and Folders  

If you start the game without the controller and press a keyboard key, does it start? 

@JanisSG 

Try to ALT + F4 out of the start screen and tell us what happens.

@JanisSG 

OK.

Run chkdsk on your game drive:

• Press the Windows key and "X" at the same time.
• Choose "command prompt (Administrator)" or "Power shell (Administrator)"
• At the prompt, copy and paste "chkdsk x: /f /r" (Without the quotes, change x to the drive letter of the drive Lost in Random is installed on.) > ENTER.
• Choose "Y" at the dialogue > Restart the machine.
• Here is a guide on how to find the Chkdsk log after you are back in Windows.

@JanisSG 

Ok, in this case you need to contact EA Support directly.

If you are not from the US change the country in the top right corner.

If you have trouble with the contact attempt look at this guide.