Forum Discussion

GeneralNoob97ll's avatar
3 years ago
Solved

Can't download Battlefield 1

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 20/11/22 - 22/11/22
Summarize your bug When I try to download Battlefield 1, I receive an error message saying "There's a problem with your download. Something went wrong during your download. Give us a few minutes and try again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By trying to download Battlefield 1
What happens when the bug occurs? Game doesn't download or even enter the download queue.
What do you expect to see? A fix for this issue and a way to download Battlefield 1.

I keep getting an error message every time I try to download Battlefield 1 on the EA app. Every other game that is a part of EA Play Pro I have no issues installing, it's only Battlefield 1 I have issues installing. I have tried everything EA support has suggested, I've cleared cache, uninstalled and reinstalled the desktop app and have done a clean boot. I'm not sure what the problem is, but since Battlefield 1 has had a boost in players I would like to install it again.

I also just found that I can't even add the game to my collection.

5 Replies

  •  
    EA Support didn't tell me to post here, and I'm still having issues downloading Battlefield 1. The same error message keeps popping up. @EA_Atic 
     
  • InfinityWarrior's avatar
    InfinityWarrior
    3 years ago

    Just to chip in, I have the same problem, I'm waiting for a solution.

    I have tried running the app as administrator, Ive tried lowering my User Access Control, Ive tried reinstalling the app, I've tried the clean boot method, I am at a loss?

    The issue seems to only be with BF1, other games install just fine.

  • I had a similar issue and documented it. For the ones who still have this issue

    https://answers.ea.com/t5/Bug-Reports-Technical-Issues/quot-There-s-a-problem-with-your-download-quot-My-account-can-t/m-p/12795674/highlight/true#M32472




    Bug
    :


    I was unable to download Battlefield 1 on my EA account due to a persistent "There's a problem with your download" error. I have an EA Play membership and it includes Battlefield 1. The issue was not present when another account is logged into the EA App. This issue occurs with any computer I logged into with my account.

    Solution:

    1. Fully cancel EA Play membership subscription and either:

      • Wait until your remaining membership expires

        Or

      • Remove EA Play membership access before paid through date (An EA Help representative action is the only way I know how)

        Note: Optimally one would receive a refund for the month they would be cancelling, but it may prove difficult.
    1. Confirm the absence of an EA Play membership by clearing cache and/or logging out then logging back into the EA App.

      Note: If removing EA Play access before paid through date, wait until you have confirmed its absence before disconnecting with the EA Help representative 

    2. Purchase EA Play membership subscription and restart EA App.

      Note: At the time of this post the first month of a new EA Play membership subscription is $0.99.


    3. Download game and play as normal.

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