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idrathersteam's avatar
2 years ago

Unable to install the EA app, "installation timed out" error

I'm unable to install the EA app, I get an "installation timed out" error. This has been a problem for me ever since Origin was replaced by the EA app, I've never once been able to successfully install it. I've tried fresh Windows installs and even using a completely different internet connection, but the problem persists. I've been through the helpdesk multiple times but have exhausted all solutions.

When I start installing the EA app, I get as far as choosing the install directory (yes, I've tried different install directories) and pressing "let's go". It then gets to "downloading stuff" and then to "installing the EA app" when it then throws up the "installation timed out" error. I get a different error if turn off my internet.

I have many programs on my PC that need internet access, but the EA app is the only one that has time out problems. Although, since it specifically says "installation timed out" and judging by the fact it gets past the "downloading stuff" step, it appears to have successfully downloaded the installer, so it seems this isn't related to my internet connection. In fact, if I manually install Origin and use some trickery to prevent the update to the EA app, I'm able to play my games. It seems to me there's something unusual about my PC, something that persists even with a fresh Windows install. I've tried turning off my antivirus and firewall, so it doesn't seem to be that.

4 Replies

  • Yeah, support already suggested that. There were no EA-related folders in ProgramData and only 1 empty one in Local. Deleting it didn't solve the problem. I suspect because I've never successfully installed the EA app, those folders won't be there.

  • UberBeardo's avatar
    UberBeardo
    8 months ago

    Did you ever get any luck on this ? I have the SAME problem. It is driving me nuts, been like this for a whole year now, I keep trying every few months in case it has solved itself. People annoyingly keep suggesting the "delete EA folder" trick but I don't have any EA folders as I have not been able to install it yet. I used to love Origin and that worked perfectly, this pile of dogs poo doesn't even install. Surely there must be a fix by now, I believe I have tried EVERYTHING I can think of.

  • Did anyone ever get this figured out. i still can get mine to install either.

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