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ThaisMiguele's avatar
ThaisMiguele
New Novice
30 days ago

Persistent EC:105 Gallery Error — Confirmed Account-Based Issue, Not System

Hello,

I'm reporting a persistent EC:105 error in The Sims 4 (Mac), which has been ongoing for several weeks. After exhaustive troubleshooting and direct contact with EA support, I can now confirm this issue is tied to my EA account — not my system, game files, or installation.

Here is what I have done so far:

– Fully uninstalled and reinstalled The Sims 4 and the EA App  
– Deleted all EA and Sims-related files from Application Support and Documents  
– Cleared all caches (EA App, game, system)  
– Removed all Mods and Custom Content  
– Emptied the Tray folder completely  
– Started a clean macOS user account  
– Installed only the base game, without any DLCs  
– Created a new save, new Sim, and tried to save a Gallery item locally  
– Error EC:105 appears instantly, even in this clean setup  

This proves the problem is not local — it is tied to my EA account's gallery or cloud data.  
Support agents were unable to escalate the case, and instead referred me to the forum.

I am posting here in the hope that:

- A Community Manager can escalate this issue to the technical team  
- Other players who face this same error can confirm or upvote  
- EA becomes aware that some gallery-linked account data is likely corrupted

The EC:105 error renders core game functions (saving to Gallery, using builds) unusable.  
I have purchased many packs and rely heavily on the Gallery — this makes the game unplayable for me.

Please escalate this case. I am happy to provide logs, screenshots, or a case number if needed.

Thank you.

updates

6 Replies

  • CuperVargas's avatar
    CuperVargas
    Rising Newcomer
    14 days ago

    I am experiencing the same persistent problem with Error Code EC:105 even after trying all the "fixes" I've been able to find in the EA forum and elsewhere on the web.  Nothing seems to be working.  I am also using a Mac.  (Running Monterey version 12.7.6)

  • charleyg1975's avatar
    charleyg1975
    Seasoned Newcomer
    14 days ago

    I'm running macOS Sequoia V15.5 - keep getting the EC:10005 error. tried everything suggested and i still can't load the EA app. so frustrating considering the amount of money i have spent on Sims packs 

  • amjoie's avatar
    amjoie
    Seasoned Ace
    13 days ago

    I am constantly getting the following error: "Something went wrong. Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC 105."

    Is this happening to other people?

    At first the error popped up every once in a while. Now it is happening almost immediately, every time I try to use the gallery features. 

    The issue happens across all game folders, both reset brand new and old games, with or without mods. It started three or four weeks ago after a mandatory EA App update, so not because of the most recent game patches or the new expansion. 

    I am on a Mac and have a stable high speed, high volume fiber optic 900 mps (average 500 mps on wifi) internet connection with a 3-5 second ping, so this is obviously not an internet connection issue. None of my other apps have connection issues. 

    Sometimes I can access all gallery features despite the app saying I am offline. Sometimes it says I need to be online to use the features. The automatic reconnect online feature is not working. If I try to manually go online using the app button, the app often hangs and I need to use Force Quit to get out of the EA App. 

    Sometimes the EA App seems to take longer than normal to connect so I can start my game. Once the game opens I can play normally, but using the gallery is an issue about half the time, so trying to save a lot I just built can be frustrating. 

    I would like to avoid having to uninstall the EA App, if possible. Any thoughts?

  • mchesbro3's avatar
    mchesbro3
    Rising Novice
    12 days ago

    I   am having this exact same issue. Trying to play on my MacBook Air. Heelllpp

  • mchesbro3's avatar
    mchesbro3
    Rising Novice
    12 days ago

    I'm having this same issue! Using a MacBook Air and fully up to date.

  • Peytondm_DM's avatar
    Peytondm_DM
    Seasoned Newcomer
    12 days ago

    I'm bothered by this issue too.

    In my case,  this notice of "EC:105" pops up usually right after I enter the gallery in Sims4, and also I'm a Mac user.
    And I'm too able to still scroll around in the gallery even the EA app says that I'm off-line with that EC:105 notice.

    In fact my game play has not been interrupted by this, but it still is an issue, isn't it? I don't know whether it makes me miss some information or not. But it's just so strange that the notice only pops up when I enter the gallery.

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