Re: EA FC 24 Ultimate Edition Not Granting Early Access

@EA_Lanna guys, but it is you (EA) who distributed the keys! Furthermore, the EA App states "Ultimate Edition" and your advertisement states "Ultimate Edition grants early access to the game", we received advertised 4600 FC points but not early access, that means guys that you are false advertising (misleading content) and not following your obligations to the user. 

@EA_Lanna Again with the Retailer blaming? and you gonna close out this ticket as completed now?

YOUR EA App is not working, not the retailer product keys, we redeemed Ultimate editions of the game and YOUR app isn't allowing us to play. Are you kidding me?

That is what EA Live Help told me:

Saif (9/23/2023, 2:05:57 AM): Thank you for the waiting I would like to inform this was known issue but our team already resolved it. I would request you please restart your device.

Me (9/23/2023, 2:06:50 AM): I restarted the EA App it still says, wwait for the 29th
Me (9/23/2023, 2:07:01 AM): So nothing changed
Saif (9/23/2023, 2:07:27 AM): May I know where did you purchased EAFC 24 ?
Me (9/23/2023, 2:08:26 AM): On Eneba, I spoke with their support already and they insist its on EA because I got the working code and it shows on your EA App that I got the ultimate version and early access
Me (9/23/2023, 2:09:23 AM): also restarting my PC would kill this EA Help chat, not sure if thats logical
Saif (9/23/2023, 2:09:57 AM): Thank you for confirming I would appreciate you done all the troubleshooting I would request you to please report this on EA forum so that the officials have information about this issue and they can take appropriate actions. Moreover, I will also go ahead and mark a feedback on this as per your words.  

Me (9/23/2023, 2:11:02 AM): nothing more you can do? because forums wont help me
Me (9/23/2023, 2:11:19 AM): I was on those forums for 20 hours already
Saif (9/23/2023, 2:12:10 AM): I completely understand but I will mark a feedback on this as per your words and request you to please report this on EA forum our team will check over there.

So retailers say its EA's fault, then EA Live Help says head to the forums and report it. We did. Now you say it's retailer's fault again.

Are you gonna fix your damn App? Or you gonna continue blaming the retailers?

24 hours have already passed since we should have been able to play your game. Your mistakes are costing us the money that we paid for the early access.

I bought it from Amazon and it is on your list, then what? Still no early access. I will just return it to Amazon for a refund as this is a joke.

We got scamd. I dont allow it. I talked with my lawyer and we will make steps to get money and our rights.

a fix which works for some: set your system (pc/mac) time an hour forward and reset the ea app. hopefully this works for you guys.

I have gone ahead and claimed my refund, no point waiting for EA's engineering team to care fixing it. I don't blame them tho, they probably are understaffed as EA's management will be prioritising how they can sell more packs and add more resources to that department. 

Good thing there is Amazon who just handles issues within seconds, and you don't need to try your chances with a chat on EA site that doesn't even show at times, and when it does, it may have a broken select field, or you are asked to wait 33 minutes just to be toid to wait a few hours for the game to activate, which doesn't (!)after all. 

The whole point of Early Access is it being "Early" otherwise it had no value and somehow EA messed up getting the "Early"part right. Thanks.

Now i cant see my games on EA app. Nice job EA. Its getting more and more cringer.

After returning the key, I decided to go through the app and it worked instantly when purchased through the EA App. 

I got mine in eneba too and they didnt answer my ticket  in 18 hours. One of my friends had some problems yesterday buying fifa points in eneba too and they responded in 20 min...

reply from a CDKeys employee about not getting in the game, pretty much a big **** you: 

Thanks for getting in contact with the team at CDKeys and explaining the situation.
 
Can we ask you to please try entering the code again? There might also be a problem with the platform you're looking to redeem your code on, and so we recommend contacting EA support as they should be able to support you further.
 
We apologise for the inconvenience and we hope that the issue can be resolved soon.

Check Ur spam or junk if u go to your order on cdkeys and redeem the new code u should be able to play it make sure u open packs on the web app before u reedem Ur new code since u WILL GET another batch of fifa points for free.

Just a little one for anyone who brought through CDKeys/ any other code distributor

Try and redeem your code again, it worked for me

how long did it take to get a refund ?

He means copy and paste the new code BUT MAKE SURE YOU USE YOUR FIFA POINTS ON THE WEB APP! FROM UR OLD PRODUCT KEY. THEN LAUNCH IT ON UR EA APP AND U WILL HAVE ANOTHER 4,600

EA live chat working on weekend? I cant reach them.

Still, bought my copy through Steam last 19th of July, and the early access was already delayed for PC around 6-8 hours, but for most of the PC-users we are unable to access online features of FC 24 since the 22nd which was the first day of early access for those "naive" of us enough to pay 80-90 €.  

But what amaze the most is the lack of answers, updates or even care from anyone from EA on a forum called: ANSWERS.EA.....and also the dilligence and quickness to marked the 500-600 different posts threads as solved from EA on this forum......when there isn't a solution or even a possible solution in the short term.  

Right now the only solution that seems most likely is that we'll have to wait next 29th of September and pray for a miracoulsy solution to be applied out of the blue.....not by someone from EA as they are not showing up or telling anything about it!!! 

It gets better and better, the game disappeared from the library whatsoever :D it's a good thing I made all the screenshots 

For me The live chat is working