Hi folks,
Thank you for your patience while we investigated this issue.
At this point if you are unable to take part in early access, and you purchased your game from a retailer that is not on this list, please reach out to your retailer for further assistance.
- EA_Lanna
Community ManagerHi folks,
Thank you for your patience while we investigated this issue.
At this point if you are unable to take part in early access, and you purchased your game from a retailer that is not on this list, please reach out to your retailer for further assistance.
- EA_Lanna
@EA_Lanna guys, but it is you (EA) who distributed the keys! Furthermore, the EA App states "Ultimate Edition" and your advertisement states "Ultimate Edition grants early access to the game", we received advertised 4600 FC points but not early access, that means guys that you are false advertising (misleading content) and not following your obligations to the user.
It gets better and better, the game disappeared from the library whatsoever :D it's a good thing I made all the screenshots
My game is actually Ultimate Edition and i was playing but my gam crashed and now is not giving me access to it. Please help.
@EA_Lanna Again with the Retailer blaming? and you gonna close out this ticket as completed now?
YOUR EA App is not working, not the retailer product keys, we redeemed Ultimate editions of the game and YOUR app isn't allowing us to play. Are you kidding me?
That is what EA Live Help told me:
Saif (9/23/2023, 2:05:57 AM): Thank you for the waiting I would like to inform this was known issue but our team already resolved it. I would request you please restart your device.
Me (9/23/2023, 2:06:50 AM): I restarted the EA App it still says, wwait for the 29th
Me (9/23/2023, 2:07:01 AM): So nothing changed
Saif (9/23/2023, 2:07:27 AM): May I know where did you purchased EAFC 24 ?
Me (9/23/2023, 2:08:26 AM): On Eneba, I spoke with their support already and they insist its on EA because I got the working code and it shows on your EA App that I got the ultimate version and early access
Me (9/23/2023, 2:09:23 AM): also restarting my PC would kill this EA Help chat, not sure if thats logical
Saif (9/23/2023, 2:09:57 AM): Thank you for confirming I would appreciate you done all the troubleshooting I would request you to please report this on EA forum so that the officials have information about this issue and they can take appropriate actions. Moreover, I will also go ahead and mark a feedback on this as per your words.
Me (9/23/2023, 2:11:02 AM): nothing more you can do? because forums wont help me
Me (9/23/2023, 2:11:19 AM): I was on those forums for 20 hours already
Saif (9/23/2023, 2:12:10 AM): I completely understand but I will mark a feedback on this as per your words and request you to please report this on EA forum our team will check over there.
So retailers say its EA's fault, then EA Live Help says head to the forums and report it. We did. Now you say it's retailer's fault again.
Are you gonna fix your damn App? Or you gonna continue blaming the retailers?
24 hours have already passed since we should have been able to play your game. Your mistakes are costing us the money that we paid for the early access.
We got scamd. I dont allow it. I talked with my lawyer and we will make steps to get money and our rights.
I bought it from Amazon and it is on your list, then what? Still no early access. I will just return it to Amazon for a refund as this is a joke.
I have gone ahead and claimed my refund, no point waiting for EA's engineering team to care fixing it. I don't blame them tho, they probably are understaffed as EA's management will be prioritising how they can sell more packs and add more resources to that department.
Good thing there is Amazon who just handles issues within seconds, and you don't need to try your chances with a chat on EA site that doesn't even show at times, and when it does, it may have a broken select field, or you are asked to wait 33 minutes just to be toid to wait a few hours for the game to activate, which doesn't (!)after all.
The whole point of Early Access is it being "Early" otherwise it had no value and somehow EA messed up getting the "Early"part right. Thanks.
Now i cant see my games on EA app. Nice job EA. Its getting more and more cringer.
@EA_Lanna I did not buy a code from a store or online retailer. I bought the early access directly from Microsoft off my Xbox one console. The game simply isn’t available and does not appear on my game list. Is there any resolution for this?
Ea app library wont even load
Exact same thing here too was playing earlier today then all of a sudden i got disconnected from ea servers and now cant even open the game anymore it just says coming soon on my ea app
yeh great help nice one.....
Not ONLY I HAD TO WAIT A WEEK OVER THE REAL TIME I WAS SUPPOSED TO WAIT WITH THE ULTIMTAE EDITION, BUT NOW ON THE 'CORRECT' AND STUPID HOUR AND TIME ITS STILL NOW AVAILABLE TO PLAY!!!!!!
YOU GUYS ARE A DAMN EMBARASSMENT, GARBAGE COMPANY AS A WHOLE, WHERE IS THE COMPENSATION?
same here
The ea app show me i own the ultimate edition but when i click on PLAY, i got a message: Your trial has expired. WTF is this.
