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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Pack disappeared

Hey @Crisp-so-beast 

Packs cannot simply disappear from any account. If you have multiple unopened packs, make sure to check both in-game and on the UT web app to ensure they are not overlooked. Perhaps the pack has been opened accidentally while you opened other packs. 

If you have doubts, you can contact our support team so they can check your recent account history. 

2 Replies

  • BlackX-Treme's avatar
    BlackX-Treme
    2 years ago

    no, the pack just disappeared after the game got stuck in open pack window in my case also. So, stop blaming players and builds for the game bugs.

    in my case, right now, the pack seems to be used, but in reality, the pack as never opened. 

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