Stuck in penalty shoot out

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number AMD Ryzen 5 5500 (12 CPUs), ~3.6GHz AMD Radeon RX 6500 XT
Enter RAM memory size in GB 16Gb
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 02/27/2024
What time did you see the bug? (HH:MM AM/PM) 22:15
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure you can replicate it
What happens when the bug occurs? 1st penalty saved but doesn't move on to other teams 1st player, ball remains in play but my player can't move. Opponents goalkeeper standing over ball. After entering match menu for stats/team amendments and returning to penalty shoot out goalkeeper picks ball up, and then drops it. After that no movement can be made by my player or opponents goalkeeper
What should be happening instead? Should move on to 1st penalty taker for opponents team

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Tried to print screen and using F12 to take a screenshot notinhg is being saved.

I'm over 50 years old, not some moaning kid who doesn't like the result.

I just want a game that works properly.

I'm now going to have to quit this match, have 0 points from 1 of the reduced 32 matches in Squad battles, used a contract on 15 players for no result.

So many glitches with this game. Not going to buy it next year, even when in the sale