Re: Pepsi promo codes bug

Product: EA SPORTS FC 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? Skahero68
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/19/2024
What time did you see the bug? (HH:MM AM/PM) 13:00
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When starting Ultimate Team
What happens when the bug occurs? I entered 2 codes from the Pepsi promotion. The first code worked fine, and I received my pack containing kits and XP. I then entered a second code. When I then logged into Ultimate Team I saw the congratulations screen but did not receive a pack. over the last week every time I log in to Ultimate Team I get the same thing. I have also looked on the promotional page and It says I have used 1 promotional code. I have tried to re-enter the 2nd code but it says it has been used.
What should be happening instead? I get the Congratulations screen and the see a pack in the store

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Here is a video of  what happens. and screen shots of what it says on the Pepsi promotions page

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