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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Change Prime Gaming account to send content to PS5 rather than xbox

Hey @hwick_blue,

Any Prime rewards should go to the first account you log in on once you claim the rewards. If you're using the web/companion app, do you have both set to your PlayStation account? If they're on Xbox, it could explain why your rewards are going there instead.

2 Replies

  • hwick_blue's avatar
    hwick_blue
    2 years ago

    Hello. Thanks for getting back to me. I do have both xbox and PS5 accounts in my companion app and hop between them. If I set the live account on the companion app to be PS5 before I claim the Prime reward would that do it? If so I can try that when the June pack is made available. Would that also be the case if I fired up FC24 on the PS5 first? 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @hwick_blue,

    Both of those should mean that you get your content on your PlayStation, yes. There isn't really a way to set one or the other as a "primary" account, it's more of a first-come first-serve type thing.

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