Forum Discussion

VicLenTomFam's avatar
10 months ago
Solved

My web app isn’t letting me login on eafc24

When I try to go onto the web app, it has the grey login button where you can’t click it. It works on the web app but for my laptop, I need to use the web app. I searched up possibilities on why it happened and found it was because I was “cheating” when I don’t know how to and didn’t know it was a thing. 

Please respond at your earliest convenience. 

  • Hey @VicLenTomFam,

    This doesn't sound like a ban or suspension to me, especially because you're able to log in fine on another device. But if you want to check, you can always check your ban history here.

    Have you already tried to clear the cache and cookies of the browser you're using?

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @VicLenTomFam,

    This doesn't sound like a ban or suspension to me, especially because you're able to log in fine on another device. But if you want to check, you can always check your ban history here.

    Have you already tried to clear the cache and cookies of the browser you're using?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago
    @VicLenTomFam,

    Glad to hear it! 🙂 I'll mark this thread as solved, hopefully it'll help other folks who stumble upon this too.

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