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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Ea servers bugged

Hi there, @zykepop 

Thanks for reaching out about this. Let's go through some troubleshooting to try to find out why you keep disconnecting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @zykepop 

    I think the issue is being on a wireless connection. Can you switch to a wire or is your router too far away?

  • zykepop's avatar
    zykepop
    2 years ago

    The router is too far away for me to connect with a wire

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @zykepop 

    That's your problem then. As a test, can you move close enough to use a wire? If you stop disconnecting, that would confirm it's a wireless issue.

  • zykepop's avatar
    zykepop
    2 years ago

    It isn’t my WiFi or my router that’s the issue! It’s your game! Every other online game is working fine with no issues yet yours is bugged. It’s not a wireless issue at all, do your job and fix the game. 

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