Re: I lost my sims 3 cd, but still have the serial code, How can i play the game ?!?!

I have this same problem. I moved and I  cant find the disk anywhere, I have the case and codes and even have my origin account written down on the box also. every time I enter the redemption code it says its been used. its not downloaded on my pc currently cuz I just got new windows 8. Now what do I do?

if you registered the game on thesims3.com OR bought it on origin, the serial code can be found in the myGames tab on the origin client. download the origin client from here http://origin.com/download, log in with your data using the same email and password and go to the MyGames tab download the digital version of your games from there

 more info in this thread inculding  Lost/broken DVD but still have the serial code

http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-p/14230

FAQ for invalid codes

 http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028#M8203

if you need to contact CS after reading the links here's how

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

lose any progress??? But i think go to my documents then find electronic arts, then sims 3 then saves. Find your backup.