Bought Dragon Valley Gold Edition at the EA App, but no email
So I bought the content at the EA App I did not receive an email containing the key for the stuff.
I even looked at my Spam folder, any other way of getting the key?
Forum Discussion
1 Reply
Pawts16 You might find the key on ea.com, under Account Settings > Payment and Wallet > Order History. You'll find an entry for each transaction there, and if you see a sixteen-character code, that may be the Dragon Valley product code.
If you don't find it, and the email didn't simply come through late, you'll probably need to get a refund from EA customer support. I would strongly recommend live chat rather than email, since this kind of purchase isn't normally eligible for refunds at all, but support reps can of course make exceptions when the player didn't receive the content. A live chat means you can go back and forth if necessary, and you can also link this master thread about the issue if you think it might help.
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