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Re: Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU

@wiry961  The issue here is your processor: Sims 3 doesn't load properly on 12th-gen Alder Lake CPUs. You have a couple options here. You can try using this PowerShell script another user posted:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11144265#M249006

Or you can use Process Lasso to limit the game to one CPU core while it's loading. You'll want to close Process Lasso once you have a save loaded for better performance.

I also want to point out that your dxdiag lists a few Windows update failures and a number of crashes of the Dell Alienware Command Center.  For the latter, Dell released a new version a couple of days ago, and you can get it here, along with any other updates for your system:

https://www.dell.com/support/home/en-us/product-support/product/alienware-aurora-r13-desktop/drivers

For the Windows update issues, try manually running updates through Settings > Update & Security.  Let me know if you get an error; otherwise, just let the updates install and then restart your computer.

15 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @BeekyD2001  When you say that the script and Process Lasso work but the game won't launch, what exactly do you mean?  If either workaround is doing its job, the game is supposed to launch properly.  You do need one or the other since you have a 12th-gen Intel processor, but there could of course be another issue.

    On that note, please post another dxdiag so I can see what's going on now.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @BeekyD2001  Of course you need Origin or the EA App to be running if you're trying to play Sims 3.  It's by design, a way to make sure that the player owns the game.

    The errors in your dxdiag are the same ones as before: the PowerShell script and Process Lasso aren't doing their job.  Are you sure that you followed the instructions for the script to the letter?  Even one character out of place, or not using the script to launch the game for that matter, would prevent it from working.  And with Process Lasso, you'd actually need to have it running and limiting TS3.exe to one CPU core; it's not enough to set it up once.

  • BeekyD2001's avatar
    BeekyD2001
    4 years ago

    @puzzlezaddict I have to have both of the apps downloaded for sims 3 to launch. What errors are in my dxd? The script does work but for me to get it to work I have to have the EA app because it will not launch in origin. 

  • hgeary15's avatar
    hgeary15
    4 years ago

    @BeekyD2001  open origin and bring up the sims 3 launcher first. Then right click on the powershell script and choose run with powershell. Go back to the sims 3 launcher and click play. The launcher and powershell window should close and your game should launch. If I’m correct, you don’t need to use both the script and process lasso. Just one or the other. 

    you can also pin the sims 3 launcher to your task bar if you like. That way you don’t even have to open origin. Just click it to bring up the launcher, and then follow the other steps. 

    edited to add: not sure if you meant that origin won’t bring up the launcher for you. You can also try using the ea app to open the launcher and then follow the steps, or try opening it by double clicking on the launcher .exe in your program files and trying the script again that way. Good luck and hope I helped! 

  • @hgeary15 I can't even find the .exe file. maybe it's an origin issue? I dont have the 64 bit unlocked and thats what my pc runs.

  • hgeary15's avatar
    hgeary15
    4 years ago

    @BeekyD2001 I couldn’t get the image to load unfortunately.

    But are you looking in C:/program files (x86) /origin games/the sims 3/game/bin ? I have 2 launcher .exe’s in my bin folder, the one that successfully brings up the launcher for me is ‘Sims3LauncherW’. It’s possible it may have another path if it’s installed with the ea app instead of origin, but it will still be found in the program files and NOT in the sims 3 folder in documents where your mods folder is (if you use them). 

    if you are looking in the correct place, try repairing the game in the origin or ea app and see if they reappear. If not, you may need to reinstall the game to get them back. 

  • hgeary15's avatar
    hgeary15
    4 years ago

    @BeekyD2001 no problem, I hope I helped!

    I would also recommend only installing origin instead of both apps if you have to do a complete reinstall. I had a nightmare experience with that ea beta app just trying to install and play my games.

    Ended up completely getting rid of the ea app and reinstalling just origin. I haven’t had a problem with that part of running any of my games on my new laptop since. Seems to me like it could be part of your problem with getting the launcher to even open, but I could be wrong! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @BeekyD2001  Your operating system is set not to show file extensions.  The entries that say "Application" under Type are executables, and they'd have the .exe extension if you could see it.

    @hgeary15  TS3W.exe and Sims3LauncherW.exe are for disc and Steam installs.  The Origin verison uses TS3.exe and Sims3Launcher.exe, without the W in each case.  If you have an Origin install and clicking Sims3LauncherW brings up the launcher, it's only because that .exe is calling the correct one.  Check the Task Manager if you're curious.

    By the way, if you're ever having trouble viewing an image or any other attached file on this site, you can always download it instead.

  • hgeary15's avatar
    hgeary15
    4 years ago

    @puzzlezaddict good to know. i do actually have all the discs but haven't used them to install any of the sims 3 on this laptop, as i don't even have a disc drive! lol. maybe it has something to do with my initial installation of the sims 3 and all the packs being on disks when i registered them with origin? and strangely enough, the launcher will not open when i try with sims3launcher, but will when i use sims3launcherw to open it, and the task manager does indeed show the sims3launcher .exe being used. just opening through origin also uses the correct .exe. weird! 

    as for the image, i suspect my issues were due to me being out of the house, my phone is pretty finicky about what it chooses to load unfortunately. i can see it now looking on my laptop. 

    on another note, are you aware of any threads dealing with seemingly this same issue with sims medieval? i've looked everywhere and can only find sims 3 specific solutions. i don't have any experience writing scripts so i doubt i could do this on my own. but i do wonder if a version of the powershell script would do the trick with medieval too. might have to start my own thread for that one 😞

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @hgeary15  I'm not surprised at all that Sims Medieval is having the same issue since it was built on the same game engine.  For a PowerShell script, you should be able to substitute the .exe that runs Medieval for TS3 and TS3W in the existing script.  I don't know what that is since I don't own the game, but you'll see it in the Task Manager.  Just keep the format exactly the same and see whether it works.  As long as you give credit, I'm sure Miaa245 won't mind.

    For the launcher .exe, it's possible that something weird happened if you installed your packs via disc and then let Origin patch the game after the fact.  I've only really messed with clean installs from Origin and Steam, so I don't really know what might be going on here.

  • hgeary15's avatar
    hgeary15
    4 years ago

    @puzzlezaddict i also figured that would be the reason for it, and the edited powershell script works! how or where would i go about posting this fix for others looking for help with medieval? of course all the credit goes to Miaa245 for creating it and you for telling me how to not bork it haha 

    thanks again for all your help with my beloved games!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @hgeary15  Sims Medieval questions go in the Other Sims Games forum:

    https://answers.ea.com/t5/Other-The-Sims-Games/bd-p/other-sims-games-en

    I personally think it would be useful to have this info stickied for visibility purposes, but I also don't manage that forum in any way, so I wouldn't be the right person to make the call.  (And there are already a lot of stickied threads.)  So what I'd suggest is that you just post the info, that is if you want to, and I'll ask one of the CMs with a presence there how they think your post should be incorporated.  It might take a few days to get a reply because of the Memorial Day holiday.

    I don't know if you ever post on the official Sims forums, but if you're a full (not new) member, you could also post here:

    https://forums.thesims.com/en_US/categories/the-sims-medieval-general-discussion-

    New members can't start their own threads though, a restriction left over from a few years ago when the site had some serious issues with spam.

    As for other non-EA sites, I wouldn't have any idea.

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