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puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

Re: I can't download Sims 3 Roaring Heights, but its registered on thesims3.com

@Monthetiff  Can you download Roaring Heights from your purchase history?  (Store > My Store Account > Purchase History)  Sometimes a world won't show as owned on its product page but is listed in the purchase history.

If RH isn't there, you'll need to contact EA customer support.  Take a photo showing the contents of the RH case, including the case itself as well as the product code—make sure it's readable in the photo—and upload it when you submit your help request.

https://help.ea.com/en/contact-us/

4 Replies

  • Monthetiff's avatar
    Monthetiff
    4 years ago

    That was the next thing I did. I found three other worlds in my purchase history, but sadly RH wasn’t there. I contacted EA as soon as I realized the world wasn’t showing up for me, and since then I’ve contacted them about 6 or 7 times. They’ve given me different excuses every time. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Monthetiff  Can you try downloading RH again from the store site?  Please try both purchase history and the world page.  I flagged this thread and your issue should be fixed, but if it's not, let me know and I or someone else will follow up tomorrow.

  • Monthetiff's avatar
    Monthetiff
    4 years ago

    I tried again on the store site. It's still not in my purchase history, and when I select the world from under my registered Worlds, the link only allows me to purchase a bundle, not download it. It's like it doesn't recognize that I own the game.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @Monthetiff,

    Very sorry for the delay. I've sent you a PM about this issue; could you check your inbox and get back to me please?

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