Forum Discussion

dustygirl68's avatar
dustygirl68
5 years ago

Re: Can't log in to forums

@roberta591 Then maybe you could point us in the direction of how to log into the forums??? It won't let me register a new account, because it says I already have an account. When I try to log in with the account info that I have it says incorrect. However, it won't allow me to reset my password either.

5 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @dustygirl68   You can't re register your forum login. A new account must have a different login but your games are registered to the old login. Account issues can not be addressed in these forums as they are public. You need to contact EA help at EA customer service 

  • dustygirl68's avatar
    dustygirl68
    5 years ago
    @roberta591 I realize that account issues can't be discussed here, but I came here as a result of not being able to successfully contact EA customer service. First time I tried the chat feature was not active and there was no phone or email option. Several attempts later I tried again and chat was available and I even connected with someone named Peer who literally left the chat after asking my name. Just like that they left. They never came back. I was like...ugh. The link you shared is where all this happened, so yeah I've already tried your suggestion. on forums.thesims.com it tells me what my username is even though I've never logged onto the site from this computer and it's obviously connected to my EA account. However, I can't remember my password and the forum doesn't have a reset link.
    I tried one more time and now it's telling me I have a open case. We'll see what happens.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @dustygirl68   As a tech I have to deal with customer service a lot. Since this pandemic customer service has been nonexistent. Have you tried logging into the forums from another computer? browsers have tightened security in recent years. I normally use Firefox but if I have issues I will try Chrome. To contact EA customer support seems to be dependent on the time of day based on the hours that EA customer support is open. I have used the call back feature a few times and seems to work well. The call back may not be available where you are. Helpers in these forums do not have access to help users with account issues. You might try social media (Facebook, Twitter, etc) might work although I have never tried them.

  • dustygirl68's avatar
    dustygirl68
    5 years ago
    @roberta591 I've tried other browsers and still no reset password link. I've been at this for several months. What I've been discussing here is only referencing my experience this past evening.
    As for EA customer service, my experience last night when I initially tried, chat was grayed out and it did occur to me that no one was available that late at night. At that time, while it said I could email or call there were no links and no phone number or even a "call me back" link. When I tried early this morning I finally had a chat link to click and I told you what happened there. I did reach someone and they ditched me after asking my name. I even received the email that I mentioned, saying that someone would respond soon. Other than Peer you are the only one to respond. I'm thinking that Peer was the person that email was referring to, but they didn't appear interested in sticking around.

    Anyway, thanks...
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    @dustygirl68 Hey, please check your DMs, I've sent you a message, hopefully we can get this sorted.

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